Thomas Mason

• Guided customers in selecting parts for specific vehicle models, enhancing their purchasing experience.
• Delivered exceptional customer service by welcoming customers, proactively assisting with inquiries, sharing product knowledge, and resolving complaints effectively.
• Handled customer inquiries and resolved issues regarding part availability.
• Provided product knowledge and technical support to service staff and customers.
• Maintained inventory levels and organized stock in the parts department.
• Processed orders and managed incoming shipments efficiently.
• Operated parts management software to track sales and inventory data.
• Utilized computer system to check part numbers, prices, availability and special order items.

• Guided customers in identifying and selecting appropriate parts, enhancing satisfaction and ensuring correct fitment.
• Collaborated with service technicians to ensure timely availability of required components.
• Addressed customer inquiries on warranties, returns, and part compatibility, fostering trust and resolving issues promptly.
• Streamlined processing of incoming shipments and organized parts, improving access and retrieval efficiency.
• Maintained accurate records of part sales and inventory levels using dealership software.
• Received customer orders and placed them into the system for processing.
• Processed returns, exchanges, and refunds in a timely manner.
• Performed quality control inspections on parts and packaged parts for delivery or sale.

Battery sales route

Claims For three stores

Inventory for three stores

Handled DeKalb County Fleet maintenance

and Dekalb County Body Shops accounts

Handled Con-way South account