Jaden Allwood
Uniondale
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
IT Technician
Elantech I.t.
Farmingdale, NY
01.2026 - 04.2026
- Diagnosed and resolved hardware and software issues efficiently.
- Collaborated with team members to execute maintenance schedules efficiently and effectively.
- Documented service records and maintenance logs for accurate tracking of repairs performed.
- Supported team members in resolving challenging technical problems, fostering an atmosphere of collaboration and sharing knowledge.
- Improved customer satisfaction by providing timely and effective technical support.
Customer Service Representative
U-Haul Moving & Storage
Jericho, NY
08.2020 - 01.2026
- Deliver excellent customer support, handling inquiries, reservations, and issue resolution
- Utilize strong communication skills to assist diverse clientele with moving and storage needs
- Coordinate with team members to optimize service efficiency and customer satisfaction
- Adapt quickly to changing operational procedures and technology systems
Sales Representative
Ital Mist Smoke Shop
Brooklyn, NY
08.2022 - 08.2024
- Provided exceptional customer service by offering knowledgeable guidance on tobacco, vape, and accessory products, enhancing the overall shopping experience
- Accurately processed sales transactions and managed cash register operations while ensuring compliance with age-restriction laws
Crew Member
AMC Levittown 10
Levittown, NY
10.2018 - 06.2020
- Provided exceptional customer service in a fast-paced entertainment environment
- Assisted with daily operations including ticketing, concessions, and facility maintenance
- Collaborated effectively with team members to ensure a positive guest experience
Education
Associate's Degree -
Nassau Community College
05-2024
Bachelor of Science - Computer Science
Farmingdale State College
05-2027
Skills
- Strong critical thinking and problem-solving abilities
- Rapid learner with adaptability to new technologies and environments
- Proactive and motivated self-starter with a go-getter attitude
- Proficient in programming languages including Java and Python
- Advanced computer skills: Microsoft Word, Excel, Internet Explorer, Firefox
- Excellent oral and written communication skills
- Effective team collaborator with a cooperative mindset
- Outstanding customer service expertise with a focus on client satisfaction
- Hardware installation
- IT documentation
- IT asset management
Timeline
IT Technician
Elantech I.t.
01.2026 - 04.2026
Sales Representative
Ital Mist Smoke Shop
08.2022 - 08.2024
Customer Service Representative
U-Haul Moving & Storage
08.2020 - 01.2026
Crew Member
AMC Levittown 10
10.2018 - 06.2020
Associate's Degree -
Nassau Community College
Bachelor of Science - Computer Science
Farmingdale State College