IT Operations/Enterprise Data Center
Open To Work
April V. Sykes
Olympic College
Bremerton,WA
Work Preference
Overview
Results-oriented Project and Program Management professional with over twenty years in enterprise IT and five years as Team Lead, achieving 100 percent SLA compliance while managing cross-functional teams. Expertise in delivering complex projects on time and managing scope, schedule, budget, and risk. Recently earned a Bachelor of Applied Science in Information Systems, Summa Cum Laude. Seeking IT project management and program coordination roles to drive mission-focused initiatives.
01+
Certification
27+
years of professional experience
Work History
08.2023 - 06.202410 Months
IT Technician
Olympic College | Bremerton, WA
- Coordinated campus-wide upgrade planning and hardware/software rollouts across 15 academic buildings, standardizing lab configurations and documenting procedures to enhance support efficiency.
- Provided front-line IT support to over 10,000 students, faculty, and staff, resolving issues and escalating complex cases to ensure timely solutions.
- Troubleshot hardware and software issues for faculty and staff, ensuring minimal disruption to academic operations.
- Installed, configured, and maintained computer systems and peripherals across campus facilities.
- Provided technical support for classroom technology, enhancing learning experiences for students and instructors.
01.2018 - 03.20202 Years 2 Months
Retail Associate & Jewelry Design Specialist
Be Dazzled Beads | Nashville, TN
- Managed daily operations of specialty retail and design studio, overseeing inventory, merchandising, and vendor coordination to ensure smooth functionality.
- Developed and instructed jewelry design and repair classes for up to 25 clients, contributing over $20,000 in incremental revenue.
- Enhanced customer retention through personalized service and targeted social media marketing on Facebook and Instagram.
10.1997 - 06.201416 Years 8 Months
Analyst to Team Lead
Dell Technologies | Louisville, KY
- Promoted to Team Lead and for five years directed 24/7 data center operations across three local shifts and an overnight India shift, leading a twelve-person U.S. and India team to 100 percent SLA compliance through three major organizational transitions.
- Coordinated operational activities for two-year migration from legacy mainframe systems to McKesson, overseeing planned downtime, production cutovers, backup plans, multi-region stakeholder notifications, and post-implementation verification across networking and interface teams.
- Managed cross-site vendor relationships and business-continuity planning, implementing a 14,000+ tape backup strategy with Iron Mountain offsite rotation and establishing a warm disaster-recovery site at separate U.S. location.
- Applied ITIL daily across incident, change, and problem management via PeopleSoft; authored thousands of standard operating procedures and technical documentation in SharePoint and physical archives.
- Increased department revenue by identifying services beyond the contracted SLA and billing them, turning a cost center into a revenue contributor.
- Received Jewish Hospital Ambassador Award for Excellence in 2007.
- Formerly Perot Systems; Jewish Hospital / CHI healthcare account; includes Wipro Technologies (Jun 2013 to Jun 2014).
Education
Bachelor of Applied Science | Information Systems
Olympic College | Bremerton, WA | 01-2026
Olympic College - Bremerton, WA
01-2026
- Summa Cum Laude
- President's Scholar (11 terms)
- Phi Theta Kappa
- Presidential Achievement Gold Cord
- Herbert G. Goodman Academic Merit Scholarship
- Relevant coursework: Project Management I & II, Information Systems Integration, Enterprise Systems (Azure & AWS Cloud), Database & Data Analysis, Informatics & Analytics, Information Assurance, Information System Security, Networking Concepts, Cisco I & II, Linux, Programming Concepts, Web Development, Scripting for Automation, LAN Administration IV, Technical Writing, Senior Projects I & II
- GPA: GPA 3.95
Skills
Certification
- CompTIA/TestOut: PC Pro, Network Pro, Client Pro, Security Pro, Linux Pro
- Cisco Networking Academy: CCNA I & II (coursework)
Timeline
IT Technician
Olympic College
08.2023 - 06.2024Read more
Retail Associate & Jewelry Design Specialist
Be Dazzled Beads
01.2018 - 03.2020Read more
Analyst to Team Lead
Dell Technologies
10.1997 - 06.2014Read more
Olympic College - Bachelor of Applied Science, Information Systems
Read more