Open To Work
April V. Sykes
Olympic College
Bremerton,WA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Associate Project ManagerInfrastructure AnalystData Center Manager
Work Type
Full TimeContract WorkConsulting
Location Preference
On-SiteRemoteHybrid
Location:
Bremerton, WA, US
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CulturePaid time off401k matchPaid sick leaveTeam Building / Company Retreats4-day work weekFlexible work hoursHealthcare benefitsWork from home optionPersonal development programsStock Options / Equity / Profit Sharing
1
Certification
27
years of professional experience
Results-oriented Project and Program Management professional with over twenty years in enterprise IT and five years as Team Lead, achieving 100 percent SLA compliance while managing cross-functional teams. Expertise in delivering complex projects on time and managing scope, schedule, budget, and risk. Recently earned a Bachelor of Applied Science in Information Systems, Summa Cum Laude. Seeking IT project management and program coordination roles to drive mission-focused initiatives.
Work History
IT Technician
10 Months- Coordinated campus-wide upgrade planning and hardware/software rollouts across 15 academic buildings, standardizing lab configurations and documenting procedures to enhance support efficiency.
- Provided front-line IT support to over 10,000 students, faculty, and staff, resolving issues and escalating complex cases to ensure timely solutions.
- Troubleshot hardware and software issues for faculty and staff, ensuring minimal disruption to academic operations.
- Installed, configured, and maintained computer systems and peripherals across campus facilities.
- Provided technical support for classroom technology, enhancing learning experiences for students and instructors.
Retail Associate & Jewelry Design Specialist
2 Years 2 Months- Managed daily operations of specialty retail and design studio, overseeing inventory, merchandising, and vendor coordination to ensure smooth functionality.
- Developed and instructed jewelry design and repair classes for up to 25 clients, contributing over $20,000 in incremental revenue.
- Enhanced customer retention through personalized service and targeted social media marketing on Facebook and Instagram.
Analyst to Team Lead
16 Years 8 Months- Promoted to Team Lead and for five years directed 24/7 data center operations across three local shifts and an overnight India shift, leading a twelve-person U.S. and India team to 100 percent SLA compliance through three major organizational transitions.
- Coordinated operational activities for two-year migration from legacy mainframe systems to McKesson, overseeing planned downtime, production cutovers, backup plans, multi-region stakeholder notifications, and post-implementation verification across networking and interface teams.
- Managed cross-site vendor relationships and business-continuity planning, implementing a 14,000+ tape backup strategy with Iron Mountain offsite rotation and establishing a warm disaster-recovery site at separate U.S. location.
- Applied ITIL daily across incident, change, and problem management via PeopleSoft; authored thousands of standard operating procedures and technical documentation in SharePoint and physical archives.
- Increased department revenue by identifying services beyond the contracted SLA and billing them, turning a cost center into a revenue contributor.
- Received Jewish Hospital Ambassador Award for Excellence in 2007.
- Formerly Perot Systems; Jewish Hospital / CHI healthcare account; includes Wipro Technologies (Jun 2013 to Jun 2014).
Education
Bachelor of Applied Science - Information Systems
- Summa Cum Laude
- President's Scholar (11 terms)
- Phi Theta Kappa
- Presidential Achievement Gold Cord
- Herbert G. Goodman Academic Merit Scholarship
- Relevant coursework: Project Management I & II, Information Systems Integration, Enterprise Systems (Azure & AWS Cloud), Database & Data Analysis, Informatics & Analytics, Information Assurance, Information System Security, Networking Concepts, Cisco I & II, Linux, Programming Concepts, Web Development, Scripting for Automation, LAN Administration IV, Technical Writing, Senior Projects I & II
- GPA: GPA 3.95
Skills
Project & Program Management: IT Project Management
Project Management
Program Management
Program Coordination
PMBOK Principles
Agile / Scrum
Sprint Planning
Backlog & Sprint Board
Gantt Charts
Burndown & Velocity Tracking
Project Lifecycle
Project Governance
Risk Management
Risk Register
Risk Mitigation
Change Management
Change management
Change Control
Quality Assurance
Continuous Improvement
Process Mapping
Root Cause Analysis
Stakeholder Management
Supplier Coordination
Negotiation
Scope / Schedule / Budget
Business Analysis
Business Requirements
Feasibility Analysis
Business Process Improvement
Business Value Delivery
Key Metrics & Reporting
Software Development Life Cycle (SDLC)
IT Solutions
Emerging Technologies
Data Management
Project Delivery
Project Documentation
Project management tools
Leadership & Communication: Leadership
Team Leadership
Organizational Leadership
Performance management
Team Motivation
Conflict Resolution
Stakeholder Management
Active Listening
Empathy
Verbal & Written Communication
Stakeholder Communication
Empathy
Teamwork & Collaboration
Cross-Functional Communication
Customer service
Confidentiality
Problem-Solving
Troubleshooting
Critical Thinking
Analytical Thinking
Mentoring & Training
Adaptability
Growth mindset
Service-Oriented
Complex Problem-Solving
Task Prioritization
Progress Tracking
Committed & Dedicated
Organization
Time Management
Attention to Detail
Interpersonal Skills
Service Delivery & Operations: IT System Administration
ITIL Service Delivery
IT Service Management
SLA Management
Incident Management
Change Management
Problem Management
Regulatory Compliance (HIPAA)
Data Reporting
Business continuity
IT Support Operations
Help Desk Support
IT Compliance Management
Systems & Infrastructure: Windows administration
Server Administration
Active Directory
System Administration
Virtualization (Hyper-V
VMware)
Capacity Planning
Legacy System Support
LAN Administration
ITIL Framework
Networking & Cloud: Networking
Network Administration
Cisco (CCNA I & II)
TCP/IP
DHCP
DNS
Network Security
AWS (EC2
RDS
S3
Amplify)
Azure
Netlify
Linux
Windows
Scripting & Development: PowerShell
Python
SQL & PostgreSQL
JavaScript / TypeScript
React
HTML / CSS
REST APIs
Tools & Platforms: Microsoft Office / Microsoft 365 (Word
Excel
PowerPoint
Outlook
Teams
SharePoint)
Microsoft Project
Microsoft Visio
Zoom
VS Code
GitHub
Canva
Synthesia
Certification
- CompTIA/TestOut: PC Pro, Network Pro, Client Pro, Security Pro, Linux Pro
- Cisco Networking Academy: CCNA I & II (coursework)
Timeline
IT Technician
Olympic College
08.2023 - 06.2024Read More
Retail Associate & Jewelry Design Specialist
Be Dazzled Beads
01.2018 - 03.2020Read More
Analyst to Team Lead
Dell Technologies
10.1997 - 06.2014Read More
Olympic College
Bachelor of Applied Science from Information Systems
Read More