Bryan Lietz
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
IT Technician
ADG Communications
Peoria , Arizona
03.2020 - 06.2024
- Configured routers, switches and wireless access points for LANs and WANs.
- Assisted with the deployment of new applications and updates to existing applications.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Provided technical support to users via telephone or remote access.
- Resolved hardware issues including replacing parts as necessary.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Participated in team meetings to discuss project status updates.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Information Technology Specialist
Self Employed Services
Phoenix, Arizona
02.2010 - 03.2024
- Resolved complex problems by troubleshooting hardware and software applications.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Provided technical support to users with hardware and software issues.
- Performed system upgrades to ensure optimal performance.
Education
High School Diploma -
Glendale Community College
Glendale, CA02-1998
Skills
- Hardware Installation
- Application installations
- Software updating
- Remote Support
- Network Security
- Troubleshooting and diagnostics
- Customer Service
- LAN/WAN
- VoIP Installation
- Technical Troubleshooting
- Customer Needs Assessment
- Device Installation
- Effective Communication
- Collaborative Team Player
- Hardware upgrades
- Customer Communication and Empathy
- Reliability
- Highly Professional
- Time Management
- Goal Setting
- Continuous Improvement
Affiliations
I am very Personable and highly respectable. I am always willing to help anyone who is is need, and will always try to do my best.
I am a hard worker and try to complete my jobs on-time. There are factors that sometimes prevent that, but i will always get it done.
I am known for my caring and compasion for my fellow team members. I am the first one to volunteer for the jobs that some might not like doing.
I am always looking to learn more and do more, I like learning new things and will do them to the best of my ability.
I am not perfect but will admit my faults or failures. But i am always willing to accept that and correct it.
Timeline
IT Technician
ADG Communications
03.2020 - 06.2024
Information Technology Specialist
Self Employed Services
02.2010 - 03.2024
High School Diploma -
Glendale Community College
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