Summary
Overview
Work History
Education
Skills
Timeline
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Jaden Aluko

Houston,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Walgreens
01.2023 - 02.2024
    • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
    • Streamlined call center processes for improved efficiency and reduced wait times.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Assisted customers in navigating company website and placing online orders, improving overall user experience.
    • Collaborated with team members to develop best practices for consistent customer service delivery.
    • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
    • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Provided primary customer support to internal and external customers.

Warehouse Worker

FedEx:Ground
07.2022 - 09.2022
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Education

High School Diploma -

Shadow Creek High School
Pearland, TX
05.2020

Skills

  • Consultative Sales
  • Complaint resolution
  • Data Collection
  • Data Entry
  • Product Knowledge
  • Stock management
  • Customer Relationship Management (CRM)
  • De-Escalation Techniques
  • Customer Service

Timeline

Customer Service Representative

Walgreens
01.2023 - 02.2024

Warehouse Worker

FedEx:Ground
07.2022 - 09.2022

High School Diploma -

Shadow Creek High School

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Jaden Aluko