- Interior Design
- Blogging
- Drawing and Painting
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I enjoy cooking for friends and family gatherings
- I enjoy helping others and giving back to the community
Jaden Brinson
Enidd,OK
Summary
Knowledgeable customer service representative. Demonstrated expertise in training waitstaff, elevating service quality, and enhancing customer satisfaction. Proven ability to mentor and develop team members, showcasing strong communication and leadership skills.
Dynamic and results-oriented professional with extensive experience in hospitality and sales, notably at Texas Roadhouse. Excelled in enhancing customer satisfaction and team motivation, leveraging strong communication with customers and wine pairing expertise. Achieved consistent customer satisfaction and increased sales revenue through effective coaching, mentoring, and relationship building. Demonstrates exceptional patience, tact, and energy in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress Trainer
Texas Roadhouse
01.2024 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Sales Representative
Enid Monthly
08.2020 - 04.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Bartender Assistant
PSS Lounge
04.2022 - 01.2023
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
- Managed difficult situations diplomatically, resolving disputes between patrons when necessary.
Education
High School Diploma -
Waukomis High School
Waukomis, OK05-2015
Skills
- Team motivation
- Body language awareness
- Wine pairing expertise
- Patience and tact
- Energy and enthusiasm
- Role modeling
- Order accuracy
- Memory retention
- Reservation management
- Efficient movement
- Coaching and mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved on hand issues which led to promotions.
- Achieved reoccurring raises by completing responsibilities with accuracy and efficiency.
- Successfully helped launched Enid Monthly.
- Managed 42 opportunities per month.
- Achieved 90% of sales quote.
- Promoted to Waitress Trainee after only 2 months for exceptional performance.
- Completed manager training program.
Certification
- First Aid Certification - American Red Cross.
- ServSafe Alcohol Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Oklahoma Driver's License
- Age Verification Training – Various State Agencies or Private Providers.
- Certified Beer Server - Cicerone Certification Program.
- Wine & Spirit Education Trust Level 1 Award in Wines (WSET Level 1) - Wine & Spirit Education Trust.
Interests
Timeline
Waitress Trainer
Texas Roadhouse
01.2024 - Current
Bartender Assistant
PSS Lounge
04.2022 - 01.2023
Sales Representative
Enid Monthly
08.2020 - 04.2023
High School Diploma -
Waukomis High School
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