Jaden Class
Colorado Springs,CO
Summary
Proven track record at Amazon in enhancing customer satisfaction and warehouse efficiency through expert returns processing and shipment organization. Skilled in workplace safety and teamwork, achieving significant improvements in process efficiency and team training. Demonstrates strong capabilities in both customer service and efficient organization, contributing to reduced return rates and optimized warehouse operations.
Overview
2
2
years of professional experience
Work History
Returns Processor
Amazon
05.2024 - Current
- Improved customer satisfaction by efficiently processing return requests and providing timely resolutions.
- Streamlined returns process for increased efficiency and reduced processing time.
- Collaborated with cross-functional teams to address product quality issues and reduce return rates.
- Led training sessions for new employees on proper returns procedures, fostering a consistent approach across the team.
Warehouse Receiving Clerk
Eclipse Advantage
04.2023 - 12.2023
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
- Assisted in optimizing warehouse layout for efficient space utilization, resulting in better organization and improved workflow.
- Reduced errors in order processing by carefully inspecting received goods for damages or discrepancies and reporting any issues promptly.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free work environment at all times.
Returns Processor
Amazon
10.2022 - 04.2023
- Unloaded, inspected, and stored damaged and returned products.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Increased productivity through streamlined processes and system efficiency.
Education
Bachelor of Science - Exercise Physiology
University of Kansas
Lawrence, KS05.2025
Skills
- Workplace Safety
- Shipping and receiving
- Efficient organization
- Warehouse Operations
- Teamwork and Collaboration
- Customer Service
- Data Entry
Timeline
Returns Processor
Amazon
05.2024 - Current
Warehouse Receiving Clerk
Eclipse Advantage
04.2023 - 12.2023
Returns Processor
Amazon
10.2022 - 04.2023
Bachelor of Science - Exercise Physiology
University of Kansas