- I am a dedicated musician and love playing guitar, bass guitar and saxophone
- I enjoy troubleshooting and building my own personal computers
- I play video games online with my friends
Jaden Morris
Irondale
Summary
Results-driven Sales Specialist with a solid background in customer service and network troubleshooting. Adept at analyzing customer needs, executing promotional campaigns, and collaborating with teams to drive sales performance and operational efficiency.
Overview
4
4
years of professional experience
Work History
Sales Specialist
Verizon Wireless
Boardman, OH
02.2025 - Current
- Troubleshoot customer devices as well as systemic errors.
- Contacted tech support and supported the customer throughout the resolution.
- Analyze bills for erroneous charges, explain or remove them.
- Create detailed quotes that explain all charges, taxes and fees.
- Facilitated customer engagement through personalized product demonstrations that enhanced overall service experience.
- Developed tailored solutions to meet diverse customer needs, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline sales processes, increasing operational efficiency.
- Utilized CRM systems to track customer interactions and manage follow-ups effectively.
- Trained new team members on product knowledge and best sales practices, fostering a collaborative environment.
- Executed promotional campaigns that increased brand awareness in local markets.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers post-sale to ensure satisfaction and address technical or service concerns.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Assisted in visual merchandising, optimizing product displays to drive customer engagement and sales.
- Greeted customers and helped with product questions, selections, and purchases.
LG Experience Representative
Best Buy
Boardman, OH
10.2023 - 02.2025
- Sole Representative Dedicated to LG Home Theater Products
- Assisted customers in locating products and provided information on features and benefits.
- Handled transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained product displays and organized merchandise to enhance customer experience.
- Collaborated with team members to manage inventory levels and stock replenishment.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Quickly helped troubleshoot issues with display devices and customer devices
- Helped around the store to ensure all customers were satisfied, although my role was exclusively LG Home Theater
Fryer Cook
Long John Silvers A&W
Calcutta, Ohio
08.2022 - 10.2023
- Operated fryers to prepare menu items following safety and quality standards.
- Maintained cleanliness of frying stations and equipment to ensure food safety compliance.
- Monitored cooking times and temperatures for optimal product quality and consistency.
- Assisted in training new staff on fryer operation and safety protocols.
- Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
- Ensured compliance with local health department regulations through regular equipment cleaning and maintenance, as well as proper food handling procedures.
- Unloaded food supplies from distributor trucks and efficiently organized inventory.
Education
Associate's of Applied Business - Business
Kent State University
Calcutta Ohio05-2024
No Degree - High School
Southern Local High School
Salineville, OH05-2024
Skills
- Relationship building
- Client relations
- Customer care
- Upselling
- Team collaboration
- Cash handling
- Cold calling
- Performance tracking
- Network troubleshooting
- Hardware troubleshooting
- Software troubleshooting
- Software updates
- Remote support
Accomplishments
- Graduated College while taking self directed courses in High School
- Generated 1.2 Million dollars of revenue between Oct. 2023 - Feb. 2025
Interests
Timeline
Sales Specialist
Verizon Wireless
02.2025 - Current
LG Experience Representative
Best Buy
10.2023 - 02.2025
Fryer Cook
Long John Silvers A&W
08.2022 - 10.2023
Associate's of Applied Business - Business
Kent State University
No Degree - High School
Southern Local High School