Jaden Ortiz

Joeys Italian bakery

• Was responsible for opening and closing 5 days a week minimum working 9-6 open to close most days
• Was in charge of training new hires
• Made orders and was responsible for making sure miscellaneous items were kept stocked (milk, cream cheese, etc)
• Took care of customer concerns, serviced customers in general (boxing up desserts, taking and fulfilling orders, and checking people out)
• Made sure cases were always stocked and clean
• Assisted with making jelly and filling butter cookies, putting them together and decorating them
• Made eclairs, canolis, lobster tails, st Joseph’s, lions mouth, rum babas
• Took care of bookkeeping for the bakery’s output to the other 3 locations
• Handled the deposit at the end of the shift
• Made schedules according to people’s availability

• Engaged with customers to understand their identity theft concerns, fostering trust and ensuring personalized service.
• Evaluated customer needs to recommend optimal plans, successfully enhancing overall sales performance and retention rates.
• Negotiated pricing for each plan to sell a high number of premiums
• Clarified the pricing, billing, and payment policies, and enrolled patrons in LifeLock memberships. Negotiated pricing for each plan to sell a high number of premiums
• Partnered with team members to strategize upselling techniques, resulting in noticeable gains in monthly revenue.

• Provided excellent customer service by greeting and explaining deals of the week
• Assisted customers in locating items they desired in addition to completing online orders
• Clarified the pricing, billing, and payment policies, and enrolled patrons in the company’s credit card program
• Cleaned, organized, and recovered the store

• Helped customers at the checkout, processed returns, and handled exchanges for items
• Inform customers about additional savings opportunities available through membership sign-up and credit card
• Maintained organized aisles, managed store upkeep, answered phones, and helped customers with requests and concerns