Jaden Scott
Cushing,OK
Summary
Versatile professional with a background in customer service and software development. Known for strong problem analysis and documentation skills, contributing to enhanced user satisfaction and efficient software solutions. Reliable and dedicated when working alone or as part of a team. Great communication and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent Contractor - Customer Service
Self-employed
Cushing, Oklahoma
03.2023 - Current
- Resolved customer complaints by actively listening and communicating effectively, resulting in improved customer retention.
- Assisted customers with inquiries, providing accurate product information and service details.
- Maintained extensive knowledge of products and promotions to provide informed assistance, enhancing overall customer experience.
- Delivered timely, knowledgeable, and friendly service, fostering high customer satisfaction and loyalty.
- Managed customer accounts using CRM software to ensure precise record-keeping.
- Documented customer interactions for accurate follow-up and improved service quality.
- Collaborated with team members to optimize service delivery and support initiatives.
- Remained calm under pressure to effectively diffuse tense situations.
Software Quality Assurance Analyst I
MIRATECH
Tulsa, Oklahoma
09.2022 - 06.2023
- Executed manual and automated tests, ensuring adherence to software quality standards and reducing defect rates.
- Developed comprehensive test plans and cases, enhancing reliability of in-house software applications.
- Collaborated with developers to identify and resolve software defects effectively.
- Participated in code reviews to enhance product reliability and performance.
- Coordinated with cross-functional teams to streamline quality assurance processes.
- Analyzed user requirements to develop targeted test strategies, aligning testing efforts with user expectations.
- Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
Software Technician
MIRATECH
Tulsa, Oklahoma
03.2021 - 09.2022
- Diagnosed software issues and provided technical support, enhancing user satisfaction and minimizing downtime.
- Documented procedures for installing, configuring, and troubleshooting software applications, ensuring consistency and efficiency in support processes.
- Assisted in developing user manuals and training materials, improving user comprehension of in-house software applications.
- Collaborated with team members to develop innovative solutions for complex problems.
Entry-Level .NET Developer
ConocoPhillips
Bartlesville, Oklahoma
02.2020 - 12.2020
- Developed .NET applications using C#, ASP.NET, HTML, and JavaScript.
- Enhanced system performance and user experience through targeted software improvements.
- Ensured adherence to best practices and standards by conducting thorough code reviews.
- Complied with internal development protocols by applying development standards to .NET projects.
- Participated in Agile ceremonies to facilitate project progress and communication.
Education
Associate of Applied Science - Business Administration
Tulsa Community College
Tulsa, OK07-2026
Graduate Certificate - Software Development
Coding Dojo
Tulsa12-2019
High School Diploma -
Cushing High School
Cushing, OK05-2018
Skills
- Customer service
- Quality assurance
- Problem analysis
- Technical documentation
- Agile methodology
- Development lifecycle
- Software development
- Document control
Certification
Google Project Management Certificate
Timeline
Independent Contractor - Customer Service
Self-employed
03.2023 - Current
Software Quality Assurance Analyst I
MIRATECH
09.2022 - 06.2023
Software Technician
MIRATECH
03.2021 - 09.2022
Entry-Level .NET Developer
ConocoPhillips
02.2020 - 12.2020
Associate of Applied Science - Business Administration
Tulsa Community College
Graduate Certificate - Software Development
Coding Dojo
High School Diploma -
Cushing High School