KIMBERLY A HOUSTON
Customer Service Representitive
Nashville,TN
Summary
REMOTE COMMUNICATIVE CUSTOMER SERVICE PROFESSIONAL motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Agent/Independent Contractor
NexRep
Portland, ME
11.2023 - 03.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
At Home/Remote Customer Service Representative
Dynamic BDC
08.2020 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed over 50 customer calls per day.
- Worked well in a team setting, providing support and guidance
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Passionate about learning and committed to continual improvement
- Demonstrated leadership skills in managing projects from concept to completion
Caregiver
BILLUPS RESIDENCE
Radcliff, KY
08.2011 - 06.2021
- Support patient by providing caring and loving environment, housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks
- Assisted by providing personal services, such as, feeding, bathing, dressing and grooming
- Managed all personal billing accounts to include banking and bill pay
- Managed medication needs, scheduling and attending doctor appointments
- Monitored and recorded patient condition, providing support and teaching families.
- Proven ability to develop and implement creative solutions to complex problems
- Demonstrated respect, friendliness and willingness to help wherever neede
- Cultivated interpersonal skills by building positive relationships with others
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
Customer Service Technical Support Representative
ASURION
Nashville, TN
07.2009 - 07.2010
- Took technical support calls for AT&T, T-Mobile, Metro PCS, Verizon, Boost Mobile and Sprint customers
- Replaced cell phones covered under Asurion Insurance
- Maintained resolving customer’s phone issues within specified time frame set forth by employer
- Met weekly goals set forth by employer.
- Gained strong leadership skills by managing projects from start to finish
- Proved successful working within tight deadlines and a fast-paced environment
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
OTC-Night Monitor
YOUTH VILLAGES
Nashville, TN
07.2007 - 07.2009
- Overseeing safety of eight male youth during night hours
- Providing close supervision as clients prepared for school and went about their day to day routine
- Dispersed controlled medication at documented times, prepared grocery list, menus, and prepared meals following USDA guidelines, completed monthly food costs, filed and charted confidential paperwork.
Trainer/Baker
PANERA BREAD
Nashville, TN
07.2005 - 07.2007
- Responsible for training new associates in cashiering, food production and preparation, all levels of customer service and day to day operation of all restaurant equipment including Barista
- Supported productivity increase and business growth through new hire training and mentoring
- Educated clients on proper use of products and systems
- Monitored participant workflow and behaviors throughout training process
- Mentored new hires, resulting in stronger staff development and increased productivity
- Consistently met goals of $33,000 in baked goods on nightly basis
Education
Some College (No Degree) - Computer And Information Sciences
ELIZABETHTOWN COMMUNITY COLLEGE
Elizabethtown, KYCertified Nursing Assistant -
ELIZABETHTOWN VOCATIONAL SCHOOL
Elizabethtown, KY1992
High School Diploma -
North Hardin High School
Radcliff, KY05.1981
Skills
- Verbal Communication
- Dependability
- Customer Service
- Outlook, Microsoft Word and Power Point
- Understanding Customer Needs
- Responding to Difficult Customers
- Efficient and Detail-oriented
- Courteous with Strong Service Mindset
Certification
CPR Certification, First Aid and CPI
Timeline
Customer Service Agent/Independent Contractor
NexRep
11.2023 - 03.2024
At Home/Remote Customer Service Representative
Dynamic BDC
08.2020 - 06.2022
Caregiver
BILLUPS RESIDENCE
08.2011 - 06.2021
Customer Service Technical Support Representative
ASURION
07.2009 - 07.2010
OTC-Night Monitor
YOUTH VILLAGES
07.2007 - 07.2009
Trainer/Baker
PANERA BREAD
07.2005 - 07.2007
Some College (No Degree) - Computer And Information Sciences
ELIZABETHTOWN COMMUNITY COLLEGE
Certified Nursing Assistant -
ELIZABETHTOWN VOCATIONAL SCHOOL
High School Diploma -
North Hardin High School
CPR Certification, First Aid and CPI
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