John Kerlicker

• Work as an Independent Contractor
• Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
• Generated new and repeat sales by offering timely product, service, and technical information.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.

• Registered Home Care Providers, Home Care Recipients, Designated Representatives etc.
• Provided Help with payroll entry, support for time entry methods and adjusting payroll discrepancies
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

• Assembly, wiring and test of industrial circuit breakers and control panels for power grids
• Read and interpreted blueprints, schematics and drawings to assemble parts and products.

• Held two different positions
• Modivcare - setting up rides for low income families
• Holland America Customer Service Rep.
• Responded to customer requests for products, services, and company information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Provided technical support to user of Everpass, a commercial stream platform.

• Assembly and test of end feeds and plug in power distribution equipment for use in industry and data centers
• Worked as assembler, line lead and tester over course of these years

• Wiring and test of both racks and panels for Power Co substations and Transit/train control rooms
• Field Rep/Consultant to Engineers and Electricians to get systems "up and running"