Jaden L Williams
Antioch,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Rep
Fed Ex Office
Antioch, CA
10.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Merchandiser
Pepsi Beverages Company
Benicia, CA
02.2020 - 09.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Established strong vendor relationships to maintain and support business.
- Assembled quarter and full-size point of purchase promotional displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Verified products appeared at correct locations in proper quantities.
Warehouse Associate
Fed Ex Warehouse
Cordelia, CA
09.2019 - 01.2020
Cashier Team Lead
Coldstone Creamy
Brentwood, CA
08.2017 - 09.2019
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Education
No Degree - Business Economics
Los Medonas College
Pittsburg, CASkills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Order and Refund Processing
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Answering Customer Questions
- Microsoft Outlook
BLS
BLS certified
Timeline
Customer Service Rep
Fed Ex Office
10.2020 - Current
Merchandiser
Pepsi Beverages Company
02.2020 - 09.2020
Warehouse Associate
Fed Ex Warehouse
09.2019 - 01.2020
Cashier Team Lead
Coldstone Creamy
08.2017 - 09.2019
No Degree - Business Economics
Los Medonas College
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