Jade Taelor Douvia
Oak Harbor
Summary
I am a highly motivated, results-oriented individual with proven management and problem-solving skills through prior experience. I have a deeply ingrained work ethic and determination from a young age, paired with my years of experience in customer-facing positions. I can connect with customers and possess exceptional interpersonal skills. I thrive in leadership positions and in team-oriented work. I am passionate about providing excellent service and creating positive experiences for everyone. I am eager to apply my leadership experience as a shift supervisor and demonstrate my capabilities and commitment to succeed and care for my team as I advance in my career. I am seeking a challenge and a rewarding opportunity to present my potential and problem-solving abilities, with a dedication to and determination in a dynamic team setting aligned with organizational goals to deliver a great customer experience.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Oak Harbor
04.2023 - Current
- Delivered customer service through crafting quality beverages and creating a welcoming environment. Through experience as both an opener and a closer, I have experience working on a team throughout the day as a barista at Starbucks and as an adequate partner in all roles on the floor. Gained leadership skills through the hands-on training of other baristas and guiding in drink preparation, customer service, and team success. Engaging with customers to maintain a positive brand and give a customer-first attitude. I have built strong customer relationships while collaborating with the team, with adequate communication skills and shared knowledge to support my and others' success.
Shift Lead
Maurices
Oak Harbor
04.2022 - 02.2023
- Executed opening and closing procedures in a team environment, which I led. I ensured store readiness and security while adhering to protocols in my management position. Handling financial transactions while serving as a sales associate and shift supervisor on a high-performing team focused on sales and meeting sales targets, while delivering exceptional customer service. I managed the store's operations by overseeing stylists, customer safety, and promotions, handling floor changes, inventory, receiving, unpacking, and organizing freight and shipments. I was responsible for maintaining efficient stock levels and meeting visual standards every day. I handled cash and deposits, and spearheaded credit card sales, focusing on customer satisfaction and repeat business to drive revenue. I cultivated a customer-centric environment by empowering women through women's clothing for confidence, tailoring solutions, and building lasting relationships with repeat business and positive brand advocacy.
Lead Barista
Honeymoon Bay
Oak Harbor
09.2021 - 01.2022
- Independently managed all aspects of coffee preparation, service, and bean production. Demonstrating self-reliance and responsibility by independently operating through closing shifts, delivering quality beverages and customer satisfaction while packing and selling beans at the roastery.
Crew Memeber
Wendys
Oak Harbor
04.2021 - 09.2021
- Collaborated through a team-oriented environment to accomplish operational tasks with quick service, low drive-through times, and exceptional customer satisfaction while participating in team-based work that contributed to an overall positive work environment.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ07-2026
Skills
- Customer service
- Team collaboration
- Leadership skills
- Conflict resolution
- Problem solving
- Time management
- Workflow management
- Decision-making
- Espresso preparation
- Safe food handling
- Speedy and efficient
- Sales expertise
Timeline
Barista
Starbucks
04.2023 - Current
Shift Lead
Maurices
04.2022 - 02.2023
Lead Barista
Honeymoon Bay
09.2021 - 01.2022
Crew Memeber
Wendys
04.2021 - 09.2021
Bachelor of Science - Psychology
Arizona State University