Jadey Reynolds
Graniteville,SC
Summary
General Manager experienced in driving operational performance and enhancing customer satisfaction. Achieved improved team performance and retention through effective staff scheduling and training programs. Developed marketing strategies that increased visibility and foot traffic while implementing inventory management processes that reduced waste and ensured profitability.
Overview
12
12
years of professional experience
Work History
General Manager
Chilis's Bar and Grill
08.2022 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented sales and profitability strategies, resulting in measurable business growth.
- Led daily operations, ensuring high-quality service and customer satisfaction.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Fostered positive work environment, enhancing teamwork and employee engagement across diverse teams.
- Implemented training programs for staff, enhancing team performance and retention.
- Managed staff scheduling, optimizing labor costs while maintaining service levels.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Executed financial reporting and monitoring budgets to ensure profitability targets were met.
- Managed budget development, forecasting, and financial reporting processes to track progress toward organizational objectives accurately.
- Oversaw implementation of budgets to ensure financial accuracy, employee reviews, training, schedules, and contract negotiations.
- Developed marketing strategies that increased restaurant visibility and foot traffic.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed policies to enhance operational efficiency. and procedures to streamline operations.
- Implemented cost-saving measures that maintained service quality while reducing overhead expenses.
Restaurant Manager
Village Station Bar and Grill
New Carlisle, Ohio
01.2022 - 08.2022
- Directed daily restaurant operations at Chili's bar and grill.
- Supervised managers, servers, hosts, and kitchen staff to enhance team collaboration and efficiency.
- Oversaw daily dining operations to maintain service quality and guest satisfaction. Managed room and bar operations at Village Station Bar and Grill to ensure a seamless guest experience.
- Organized staff shift schedules to ensure adequate coverage during peak dining hours. Assigned duties for front-of-house and kitchen teams to optimize workflow during busy service periods.
- Monitored food quality, safety, and sanitation standards.
- Enforced health code, sanitation, and alcohol service procedures throughout shifts
- Resolved guest concerns and supported consistent service across bar and grill areas
- Resolved customer complaints professionally to foster positive guest relationships.
Office Manager
The Mulch Man
Dayton, Ohio
04.2015 - 04.2020
- Managed daily office operations for mulch delivery and landscape support scheduling.
- Coordinated delivery schedules with drivers, crews, and customer appointments.
- Tracked invoices and payments, ensuring accurate accounts receivable and payable.
- Prepared invoices, receipts, and payment records for The Mulch Man office.
- Processed payroll information and tracked attendance for office and field staff.
- Ordered office supplies and coordinated with vendors to meet mulch business needs.
- Answered customer calls and resolved inquiries regarding mulch orders and services.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
Education
Marketing And Fashion Merchandising
Warren County Career Center
Lebanon, OHSkills
- Restaurant operations
- Operations management
- Budget forecasting
- Financial reporting
- Cost control
- Inventory control
- Purchasing
- Staff supervision
- Team leadership
- Supervision and training
- Customer engagement
- Conflict resolution
Timeline
General Manager
Chilis's Bar and Grill
08.2022 - Current
Restaurant Manager
Village Station Bar and Grill
01.2022 - 08.2022
Office Manager
The Mulch Man
04.2015 - 04.2020
Marketing And Fashion Merchandising
Warren County Career Center