Ivah Robinson
Summerville,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Surgery Scheduler
Charleston Surgery Center
11.2022 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Population Health Specialist/Patient Financial Specialist
Fetter Health Care Network
03.2019 - 08.2022
- Implemented innovative solutions to improve access to care for underserved populations, addressing healthcare disparities within the community.
- Prescribed or administered medication, therapy and other specialized medical care to treat or prevent illness, disease or injury.
- Interviewed patients to obtain medical information and measured vital signs, weight and height.
- Communicated with patients to understand health needs and challenges.
- Develop, implement, and coordinate a variety of outreach and enrollment programs designed to identify underserved populations
- Built strong relationships with clients through transparent communication and trust-building activities.
Leasing Consulant
Liberty Group
02.2021 - 01.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
AR Specialist
McKesson Revenue Management
09.2013 - 10.2020
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Coordinated with external collections agencies when necessary, ensuring seamless handoff of delinquent accounts while protecting company interests at all times.
- Analyzed trends in payment patterns and customer behavior, identifying opportunities for process enhancements that would improve overall AR performance.
- Analyzed, prepared, and issued chargeback notices for payment to prevent third-party collection agency involvement.
Triage Specialist
Select Health of South Carolina
06.2004 - 10.2009
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Education
High School Diploma -
Burke Highschool
Charleston, SC06.1991
Skills
- Schedule Coordination
- HIPAA Compliance
- Obtaining authorizations
- Teamwork orientation
- Educating patients
- Leasing
- Insurance Verification
- Customer Service Rep
Timeline
Surgery Scheduler
Charleston Surgery Center
11.2022 - Current
Leasing Consulant
Liberty Group
02.2021 - 01.2022
Population Health Specialist/Patient Financial Specialist
Fetter Health Care Network
03.2019 - 08.2022
AR Specialist
McKesson Revenue Management
09.2013 - 10.2020
Triage Specialist
Select Health of South Carolina
06.2004 - 10.2009
High School Diploma -
Burke Highschool
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