Jadon Edwards
Terre Haute,IN
Summary
Dynamic customer service professional with experience at Planet Fitness, excelling in member relations and issue resolution. Proven ability to enhance guest experiences through effective communication and cultural awareness. Skilled in Microsoft Office and team collaboration, consistently training staff to uphold high service standards and maintain a welcoming environment.
Overview
5
5
years of professional experience
Work History
Host
Samiras
11.2025 - Current
- Welcomed guests and managed seating arrangements to optimize guest flow.
- Coordinated with kitchen and service staff to ensure timely food delivery.
- Assisted in training new hosts on operational procedures and customer service standards.
- Resolved guest inquiries and complaints promptly, enhancing overall dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Member Service Representative
Planet Fitness
03.2021 - 08.2025
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Processed membership applications and renewals efficiently, ensuring accurate data entry in the system.
- Assisted in maintaining cleanliness and organization of the facility, promoting a welcoming environment.
- Trained new staff on operational procedures and customer service best practices to ensure consistency.
Education
High School Diploma -
Terre Haute North Vigo High School
Terre Haute, IN05-2019
Skills
- Customer service
- Cultural awareness
- Microsoft office
- Team collaboration
- Multitasking proficiency
- Effective time management
- Cultural expertise
Languages
English
Native or Bilingual
French
Professional Working
Japanese
Elementary
Timeline
Host
Samiras
11.2025 - Current
Member Service Representative
Planet Fitness
03.2021 - 08.2025
High School Diploma -
Terre Haute North Vigo High School