Jadriana Serrano
Jacksonville,FL
Summary
Bilingual healthcare professional with extensive experience in medical office coordination, patient care, and administrative support. Skilled in scheduling, insurance verification, and electronic health records management (Epic, eCW, CareTend). Recognized for strong communication, teamwork, and organizational skills that enhance clinic efficiency, patient satisfaction, and quality of care. Adaptable and dependable, with proven success in fast-paced clinical environments.
Overview
7
7
years of professional experience
Work History
Medical Office Coordinator
Baptist CPAP Services
Jacksonville, FL
06.2025 - Current
- Coordinate patient scheduling and appointments to streamline workflow.
- Manage electronic health records, ensuring accurate and up-to-date information.
- Support front desk operations, including check-in, billing, and insurance verification.
- Maintain patient confidentiality and compliance with HIPAA regulations.
- Address and escalate patient or staff concerns to supervisors.
- Implemented an EHR system improvement that increased documentation efficiency.
Patient Care Technician
Mayo Clinic
Jacksonville, FL
11.2024 - Current
- Assist nursing staff with patient care, comfort, and daily living activities.
- Monitor and document vital signs, promptly reporting changes.
- Maintain cleanliness of patient rooms and equipment, adhering to infection-control protocols.
- Provide empathetic support to patients and families.
Procedure Scheduler
First Coast Cardiovascular Institute
Fleming Island, FL
06.2024 - 06.2025
- Scheduled and coordinated procedures and follow-ups using EHR systems.
- Minimized appointment conflicts and supported high call volume demands.
- Trained new staff on scheduling protocols and systems.
TMS Technician
Serenity Mental Health Centers
Nocatee, FL
05.2023 - 05.2024
- Conducted transcranial magnetic stimulation (TMS) treatments and monitored patient response.
- Documented outcomes, supported care adjustments, and educated patients on procedures.
- Performed PHQ-9 and GAD-7 assessments weekly to track progress.
Assistant Softball Coach
Oakleaf High School
Orange Park, FL
12.2022 - 05.2023
- Designed practice plans and evaluated player performance.
- Mentored athletes on teamwork, discipline, and personal growth.
- Coordinated travel, equipment, and game-day logistics.
GI Technician
Mayo Clinic
Jacksonville, FL
04.2021 - 05.2023
- Prepared patients for gastrointestinal procedures and monitored vitals.
- Operated endoscopy equipment and ensured strict infection-control compliance.
- Supported families with compassionate communication during care.
Team Member
Chick-fil-A
Jacksonville, FL
01.2019 - 04.2021
- Trained new hires and optimized daily workflow.
- Enhanced customer satisfaction through service improvements.
- Managed inventory and maintained safety standards.
Education
High School Diploma - undefined
Oakleaf High School
Orange Park, FL07.2020
Skills
- Spanish & English fluency
- HIPAA compliance
- Patient scheduling & insurance verification
- Office administration & front desk operations
- Electronic Health Records (Epic, eCW, CareTend)
- Payment processing & billing inquiries
Languages
Spanish (Fluent)
English (Fluent)
Timeline
Medical Office Coordinator
Baptist CPAP Services
06.2025 - Current
Patient Care Technician
Mayo Clinic
11.2024 - Current
Procedure Scheduler
First Coast Cardiovascular Institute
06.2024 - 06.2025
TMS Technician
Serenity Mental Health Centers
05.2023 - 05.2024
Assistant Softball Coach
Oakleaf High School
12.2022 - 05.2023
GI Technician
Mayo Clinic
04.2021 - 05.2023
Team Member
Chick-fil-A
01.2019 - 04.2021
High School Diploma - undefined
Oakleaf High School