Dedicated medical receptionist with strong front desk operations, customer service, and appointment scheduling skills. Committed to enhancing patient engagement and streamlining administrative processes.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Lehigh Valley Health Network
Allentown, PA
01.2025 - Current
Scheduled patient appointments efficiently to optimize office workflow.
Managed patient records using Electronic Health Record systems for accuracy and compliance.
Provided exceptional customer service, addressing patient inquiries and concerns promptly.
Coordinated communication between patients and healthcare providers to enhance care continuity.
Lead Front Desk Receptionist
Club Pilates
Allentown, PA
11.2022 - 01.2025
Supervised front desk operations, ensuring seamless member check-in and appointment scheduling.
Trained and mentored new receptionists, fostering a positive team environment and enhancing service quality.
Implemented effective communication strategies, improving member engagement and satisfaction scores.
Streamlined administrative processes, reducing wait times for members during peak hours.
Lifeguard
Northampton Area Pool
Northampton, PA
06.2020 - 08.2022
Monitored pool activities to ensure safety and compliance with regulations.
Responded swiftly to emergencies, administering first aid and CPR as needed.
Conducted regular safety inspections of pool facilities and equipment.
Educated patrons on pool rules and safe swimming practices.