Jadyn Munoz
Las Vegas,NV
Summary
Experienced cocktail sever with a genuine passion for customer service and creating memorable dining experiences. With over 5 years of experience working in fast-paced and high-end establishments, I have developed excellent communication and team work skills. I am proud of my ability to provide exceptional customer service resulting in an increased customer satisfaction revenue. I possess a strong attention to detail and menu knowledge, allowing me to deliver personalized recommendations to guests. Complemented by my alcohol beverage awareness and food safety training, I am confident that I will make a great fit for your team.
Overview
6
6
years of professional experience
Work History
Cocktail Server
Peppermill Fireside Lounge
04.2023 - 07.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Upsold specialty cocktails and promoted happy hour specials to increase revenue and enhance the overall customer experience.
Server
The Evie
01.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided exceptional customer service by taking food and drink orders, ensuring accuracy, and addressing any customer concerns promptly and professionally.
Maternity Leave
09.2021 - 01.2022
Server/Event Hostess
Cite Chicago
09.2018 - 09.2021
- Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
- Contributed to increased repeat business by consistently delivering memorable experiences for clients and their guests.
- Served as an ambassador for the venue, promoting its services and facilities to potential clients during events and networking opportunities.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Von Steuben MSC
Chicago, IL06.2020
Skills
- Cash Handling
- Reliability and punctuality
- Handling large groups
- Alcohol awareness
- Speed and Efficiency
- Exceptional customer service
- Building rapport with customers
References
Alexis Luchia
(239)963-5145
Matt
(847)463-9197
Liz Gonzalez
(480)851-1195
Timeline
Cocktail Server
Peppermill Fireside Lounge
04.2023 - 07.2024
Server
The Evie
01.2022 - 04.2023
Maternity Leave
09.2021 - 01.2022
Server/Event Hostess
Cite Chicago
09.2018 - 09.2021
Von Steuben MSC
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