Jadyn Navarro
Las Vegas,NV
Summary
Enthusiastic and creative girl bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Educator
Lululemon
03.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Trained and mentored new hires.
- Packed online orders and created shipments and pickups.
Customer Service Representative
VShred
11.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed refunds and returns efficiently.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cafe Team Member
Lifetime
02.2021 - 10.2021
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Built and broke down display cases, secured and returned product to storage space to assist with opening and closing duties.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
Education
Associate of Science -
College of Southern Nevada
Las Vegas, NV12.2024
High School Diploma -
Palo Verde High School
Las Vegas, NV06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Reliability and punctuality
- Cash handling proficiency
- Teamwork
- Time Management
- Retail Sales
Timeline
Educator
Lululemon
03.2023 - Current
Customer Service Representative
VShred
11.2021 - 02.2023
Cafe Team Member
Lifetime
02.2021 - 10.2021
Associate of Science -
College of Southern Nevada
High School Diploma -
Palo Verde High School