Dynamic and detail-oriented professional with a strong work ethic. Proven ability in customer service and teamwork, consistently enhancing patient experiences. Skilled in adapting to new technologies and proficient in 10-key typing, ensuring efficient operations and effective problem resolution in fast-paced environments. Always looking for ways to improve.
Overview
7
7
years of professional experience
Work History
Patient Access
Mercy Hospital Springfield
Springfield, MO
04.2024 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
10 key typing: 40-60 words per minute
Caregiver
Haven Home Care
Ozark, MO
01.2022 - 04.2024
Offered companionship and kindness to elderly patients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Maintained clean, safe, and well-organized patient environment.
Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
Server
Mcalister’s
Nixa, MO
05.2018 - 03.2020
Worked with POS system to place orders, manage bills, and handle complimentary items.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.