Jae Francois

• Delivered exceptional customer service in fast-paced, high-volume rental environment, effectively managing multiple customer needs.
• Manage the complete rental process, including reservations, vehicle check-outs/check-ins, payments, upgrades, and account updates.
• Built rapport with customers, identified needs, and recommended tailored rental options and additional services to enhance customer satisfaction.
• Handle sensitive customer and payment information while following company policies, procedures, and compliance standards.
• Demonstrated strong communication, problem-solving, multitasking, and conflict resolution skills to resolve customer issues promptly.

• Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members
• Collaborated with other departments to create a seamless guest experience from arrival to departure.
• Drove varied vehicles, including luxury and sports models, safely and legally.
• Trained new valet staff on service protocols and safety procedures to ensure compliance.
• Managed vehicle parking and retrieval operations to enhance guest experience and efficiency.
• Supervised valet operations, ensuring exceptional customer service and efficient vehicle handling.

• Coordinated cargo loading and unloading from aircraft, ensuring on-time departures and arrivals.
• Executed safety and security protocols to safeguard cargo and maintain compliance with industry regulations.
• Implemented process improvements that resulted in a 15% decrease in handling time for shipments.
• Trained new staff on operational procedures and safety regulations, enhancing team competency. Maintained a clean and organized work environment to uphold safety standards and improve operational efficiency.
• Administered the proper handling and storage of hazardous materials in accordance with safety regulations.
• Facilitated cross-training among staff to promote operational flexibility and role coverage.

• Led team in achieving sales goals through effective training and mentorship of staff.
• Coordinated employee schedules to optimize labor efficiency while maintaining budgetary constraints.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Developed customized fitness programs tailored to individual client goals, enhancing overall performance and satisfaction.
• Monitored client progress through regular assessments and adjusted fitness plans accordingly to ensure continuous improvement
• Conducted one-on-one training sessions, providing guidance on exercise techniques to maximize effectiveness and minimize injury risk.
• Educated clients on nutrition and lifestyle choices to complement their fitness routines, fostering a holistic approach to health.
• Organized group fitness classes, effectively managing diverse participant skill levels and ensuring an inclusive atmosphere.
  Provided ongoing support and accountability through regular check-ins,
  fostering strong client-coach relationships.

Developed marketing strategies to attract new clients, resulting in a significant increase in client base over a six-month period.

Tracked and reported fitness metrics to clients, celebrating their achievements and setting future goals collaboratively.

• Maintained up-to-date knowledge of fitness trends and best practices, integrating new methodologies into training programs to enhance client engagement.

• Developed personalized training programs to enhance client fitness and wellness goals.
• Assisted in conducting fitness assessments to evaluate clients' progress and capabilities.
• Educated clients on proper exercise techniques and safety protocols during training sessions.
• Streamlined scheduling processes for training sessions, improving operational efficiency and client satisfaction.
• Attended staff meetings and contributed ideas for gym improvement, resulting in enhanced operational efficiency.
• Maintained up-to-date knowledge of fitness training methods to inform approach.

• Designed personalized fitness programs tailored to individual client goals
• Conducted group training sessions, fostering community and motivatior among participants.
  Monitored client progress through regular assessments and feedback sessions
• Led high energy classes, fostering an inclusive and motivating environment for participants.
• Educated clients on proper form and technique during workouts, improving overall exercise effectiveness.

• Designed personalized fitness programs tailored to individual client goals and fitness levels.
• Instructed clients on proper exercise techniques to ensure safety and effectiveness.
• Led group training sessions, promoting community engagement and motivation among participants.
• Evaluated client progress regularly, adjusting training plans based on performance metrics.
  Demonstrated how to carry out various routines and exercises.