Jae Grimm
Durham,NC
Summary
Highly motivated and collaborative professional with a passion for fostering teamwork and continuous learning. Proven ability to contribute to a positive and productive work environment, while encouraging colleagues to develop their skills and knowledge. I am eager to apply my skills in a new opportunity to make a significant positive impact and drive organizational growth.
Overview
6
6
years of professional experience
Work History
RSC IV Quota Management
Charter Communications
05.2023 - Current
- Managed the Columbia and Myrtle Beach Market which consisted of 12 different Area’s and over 125 zip codes
- In Managing the quota for South Carolina, I was able to work cohesively with two directors and 9 of their managers to shift resources from one MA to another without impacting our customers
- My team and I Maintained constant support in our RDOF (Rural Development Opportunity Fund) areas
- To support the needs of our new and growing customer base
- Mentor new employees on procedures and policies to maximize team performance
- Multitasking various workforce management programs to help improve internal efficiency and productivity.
RSC I-III
Charter Communications
05.2021 - 05.2023
- Provided Customers with the soonest appointment available in quota to ensure on-time tech arrival
- Reduced issues within our service pools to ensure all jobs routed were built and coded correctly
- Routed 244 Technicians daily on the east coast of Florida while maintaining an on-time arrival percentage of 94 or above
- Built a strong working relationship with my Routing team as well as our Field leaders creating a smooth route
- While working in our outage team I kept track of our service calls as well as monitored hub/ node locations, to determine if a bigger issue was at play
- Working cohesively with the ROC to create INC tickets to resolve potential outage-related issues.
Funeral Attendant
Anderson McQueen Funeral Home
06.2018 - 05.2021
- Assisted funeral directors with funeral services, visitations, and memorial arrangements
- Provided compassionate support and guidance to grieving families during difficult times
- Maintained the cleanliness and respectful atmosphere of funeral home facilities
- Developed strong interpersonal and communication skills through interaction with diverse clientele.
Education
Bachelor of Science - INTELLIGENCE AND INFORMATION OPERATIONS
University of Arizona
Tucson, AZSkills
- Effective communication
- Conflict resolution
- Empathy
- Adaptability
- Passion for Problem-solving
- Coordinating
- Decision Making
- Execution
- Workforce Management
- Appointment View
- PTO View
- Capacity Planner
- ICOMS
- ACSR
- Agent OS
- Outage View
- Light House
- Smart
- MS Office
- Goal-Oriented
- Technical understanding
Accomplishments
- 2021 Q4 Achievement Award
- 2023 Q1 Achievement Award
- 2023 Q2 Achievement Award
- 2023-2024 LEAD Program Graduate
- Collaborated with team a of 2 in the development of our Regional Sharepoint.
Timeline
RSC IV Quota Management
Charter Communications
05.2023 - Current
RSC I-III
Charter Communications
05.2021 - 05.2023
Funeral Attendant
Anderson McQueen Funeral Home
06.2018 - 05.2021
Bachelor of Science - INTELLIGENCE AND INFORMATION OPERATIONS
University of Arizona