Jae La Rose
Longview
Summary
Professional retail worker with hands-on experience in managing transactions, overseeing team performance, and ensuring optimal customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Skilled in cash handling, inventory management, and conflict resolution. Known for reliability and results-driven approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Cashier
Ulta Salon and Cosmetics
Longview, TX
10.2024 - Current
- Supervised cash handling operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on customer service standards and operational procedures.
- Managed daily cash register functions, resolving discrepancies and optimizing efficiency.
- Implemented inventory control measures, contributing to improved stock management practices.
- Analyzed transaction data to identify trends, improving service delivery and customer satisfaction.
- Developed training materials for staff development, fostering a culture of continuous improvement.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
Overnight Team Lead
Walmart
Longview, TX
01.2022 - 01.2024
- Arranged merchandise in an attractive manner to promote sales.
- Provided customer service by answering questions about product location, price and availability.
- Verified pricing accuracy on shelves against invoices from vendors.
- Maintained accurate inventory records through manual systems and/or computerized databases.
- Stocked shelves with newly arrived products.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Maintained detailed records of nightly tasks completed while keeping upper-management informed about any critical issues or concerns.
- Implemented loss prevention measures during overnight hours, minimizing theft incidents and maintaining store security.
- Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
- Conducted regular performance evaluations for overnight staff, offering constructive feedback and setting clear expectations for growth.
- Enhanced employee retention through supportive leadership and prioritizing open communication channels.
- Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
Server
Gino’s Italian Restaurant
Hallsville, TX
01.2020 - 02.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
High School Diploma -
Hallsville High School
Hallsville, TX06.2021
Skills
- Guest Engagement
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
- Training and coaching
- Upselling strategies
- Store policies enforcement
- Visual merchandising
- Cash handling expertise
Certification
Customer Service Training
WEBSITES, PORTFOLIOS, PROFILES
www: Bold Profile
Languages
English
Native or Bilingual
Timeline
Lead Cashier
Ulta Salon and Cosmetics
10.2024 - Current
Overnight Team Lead
Walmart
01.2022 - 01.2024
Server
Gino’s Italian Restaurant
01.2020 - 02.2022
High School Diploma -
Hallsville High School