Jenelle Bronner
Charlottesville,VA
Summary
Retail and Beauty Professional experienced in sales, customer service, and leadership. Delivered impactful results in loyalty and credit initiatives while coaching team members and fostering strong customer relationships in fast-paced environments. Developed expertise in makeup, skincare, fragrance, merchandising, and inventory management to enhance guest engagement and drive sales growth.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Lead Cashier
Ulta Beauty Inc.
Charlottesville, VA
07.2026 - Current
- Lead front-end operations while supporting store leadership in achieving sales, loyalty, and credit goals.
- Coached associates on guest engagement, loyalty program enrollment, and credit card performance to drive sales.
- Provide exceptional customer service and resolve guest concerns quickly and professionally.
- Ensure accurate cash handling, register balancing, and compliance with company policies.
- Supported opening and closing procedures, ensuring organized and efficient cash wrap operations.
- Assist with training new associates on register procedures, company standards, and guest service expectations.
- Collaborated with management to identify opportunities that enhanced store performance and improved guest experience.
Prestige Beauty Advisor
Ulta Beauty Inc.
Charlottesville, VA
08.2025 - 07.2026
- Provided tailored beauty consultations in makeup, skincare, fragrance, and haircare, enhancing guest satisfaction.
- Executed foundation shade matching and recommended products aligned with guest needs and beauty goals, driving repeat visits.
- Demonstrated extensive knowledge of prestige and mass beauty brands.
- Built lasting relationships with guests through exceptional customer service.
- Facilitated enrollment in loyalty memberships, credit applications, and promotional events, contributing to store sales growth.
Task Associate
Ulta Beauty Inc.
Charlottesville, VA
10.2024 - 08.2025
- Executed shipment processing, stocking, inventory counts, and replenished merchandise to support operational efficiency.
- Assisted with planogram implementation and product placement, enhancing visual merchandising standards and customer engagement.
- Maintained store organization and ensured proper merchandise display, contributing to an inviting shopping environment.
- Maintained store organization and ensured merchandise was properly displayed.
- Collaborated with team members to complete various operational tasks. with team members to complete operational tasks efficiently.
Beauty Advisor
Ulta Beauty Inc.
Charlottesville, VA
10.2023 - 08.2024
- Assisted guests with beauty product recommendations based on their individual preferences, needs, and concerns.
- Guided guests in selecting beauty products by understanding and addressing their unique preferences, needs, and concerns.
- Enhanced guest experience by mastering foundation shades and undertones, ensuring suitable complexion product matches.
- Built knowledge of makeup, skincare, fragrance, haircare, and other beauty categories to provide informed product recommendations.
- Contributed to sales goals by providing tailored product recommendations and enhancing customer interactions through add-on selling.
- Assisted guests with finding products throughout the store and provided guidance on beauty routines and product usage.
- Supported daily store operations, including replenishment, merchandising, and maintaining brand standards.
- Communicated effectively with team members to support a positive and efficient customer experience.
- Promoted loyalty program benefits, encouraging customer retention and satisfaction.
Front Desk coordinater
Luxura Medical Spa
Charlottesville, VA
03.2023 - 10.2023
- Managed appointment scheduling, guest check-ins, and front desk operations.
- Provided administrative support while maintaining a professional and welcoming environment.
- Answered phone calls, coordinated schedules, and addressed client concerns.
- Maintained accurate records and supported daily business operations.
Customer Service Lead
Foodlion Grocery Store
Charlottesville, VA
01.2023 - 09.2023
- Supervised front-end operations, ensuring efficient support for cashiers and a smooth daily flow of store activities.
- Trained new employees on customer service standards and operational procedures, enhancing team readiness and customer satisfaction.
- Supervised front-end operations and supported cashiers during daily store activities.
- Processed cash transactions accurately at the register. accurately and register management.
Cashier
Chopt
Charlottesville, VA
10.2022 - 01.2023
- Processed customer transactions with accuracy and speed, ensuring positive shopping experiences.
- Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Supported daily operations by stocking shelves and maintaining store cleanliness, contributing to overall store efficiency.
Education
BBA - Business Administration
Virginia Commonwealth University
Richmond, VA 09.2024 - 08.2026
Associate of Science - Business
Piedmont Community College
Charlottesville, VA 08.2022 - 06.2024
Monticello High School
Charlottesville, VASkills
Retail and Beauty Professional experienced in sales, customer service, and leadership Delivered impactful results in loyalty and credit initiatives while coaching team members and fostering strong customer relationships in fast-paced environments Developed expertise in makeup, skincare, fragrance, merchandising, and inventory management to enhance guest engagement and drive sales growth
Retail and Beauty Professional experienced in sales, customer service, and leadership Delivered impactful results in loyalty and credit initiatives while coaching team members and fostering strong customer relationships in fast-paced environments Developed expertise in makeup, skincare, fragrance, merchandising, and inventory management to enhance guest engagement and drive sales growth
Timeline
Lead Cashier
Ulta Beauty Inc.
07.2026 - Current
Prestige Beauty Advisor
Ulta Beauty Inc.
08.2025 - 07.2026
Task Associate
Ulta Beauty Inc.
10.2024 - 08.2025
BBA - Business Administration
Virginia Commonwealth University
09.2024 - 08.2026
Beauty Advisor
Ulta Beauty Inc.
10.2023 - 08.2024
Front Desk coordinater
Luxura Medical Spa
03.2023 - 10.2023
Customer Service Lead
Foodlion Grocery Store
01.2023 - 09.2023
Cashier
Chopt
10.2022 - 01.2023
Associate of Science - Business
Piedmont Community College
08.2022 - 06.2024
Monticello High School