Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaeani Jackson

Jacksonville ,FL

Summary

Dynamic customer service professional with experience at GC Services, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated situations effectively, ensuring satisfactory outcomes while maintaining professionalism. Skilled in relationship building and data entry, committed to delivering exceptional service.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

GC Services
09.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Med Tech

Grand Living At Tamaya
Jacksonville, FL
02.2023 - 01.2025
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Administered medications and performed basic and advanced patient assessments.

Caregiver

Brookdale Senior Living Facility
07.2022 - 01.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Education

William M Raines High School

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience

Timeline

Customer Service Representative

GC Services
09.2024 - 01.2025

Med Tech

Grand Living At Tamaya
02.2023 - 01.2025

Caregiver

Brookdale Senior Living Facility
07.2022 - 01.2024

William M Raines High School
Jaeani Jackson