Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Cashier
Dollar Tree
06.2023 - 07.2023
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Hands on Employer /Customer Service Representative
Boatique Staffing
10.2021 - 10.2021
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Worked on average 5 - 7 hours manual labor along with consumer interaction
Hands on Employee /Customer Service Associate
San Lorenzo
03.2021 - 03.2021
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Developed and actualized customer service initiatives to decrease wait times.
Increased Consumer interest by 10%
Worked hours on end. Average 5 - 7 per day
Education
Cyber Security
The University of Alabama
Tuscaloosa, AL
06.2027
High School Diploma -
Pompano Beach High School
Pompano Beach, FL
06.2023
Skills
Order and Refund Processing
Customer Service
Time management skills
Reliability and punctuality
Written and verbal communication
Building Customer Trust and Loyalty
Responding to Difficult Customers
Calm and Professional Under Pressure
Efficient and Detail-Oriented
Timeline
Cashier
Dollar Tree
06.2023 - 07.2023
Hands on Employer /Customer Service Representative