Jaedynn White
Las Vegas,NV
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Soleil Management LLC
06.2022 - Current
- Checking guests in and out, assigning rooms, and processing payments
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- When assisting guests to rooms, informing guests of the hotel's facilities and hours of operation
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Trained new staff members in customer service techniques and hotel operations.
Call Center Agent
Leaf Home Safety Solutions
01.2022 - 06.2022
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Maintained and managed customer files and databases.
- Ensuring all customers' questions and complaints are resolved in a timely manner
- Increased appointment bookings by efficiently managing inbound calls and addressing customer inquiries.
- Enhanced client satisfaction with timely scheduling and rescheduling of appointments, ensuring smooth operations.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Store Associate
Five Below
12.2021 - 12.2021
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Crew Member
The Hunger Games: The Exhibition
04.2021 - 09.2021
- Checking in guests
- Cash handling
- Maintaining a clean environment
- Greeting customers
- Assisting customers throughout the exhibit.
Education
High School Diploma -
Colony High School
Ontario, CA05.2019
Associate of Science - Nursing
College of Southern Nevada
Las Vegas, NV12.2025
Skills
- Safety and Security Procedures
- Information Protection
- Adaptability and Flexibility
- Telephone Etiquette
- Excellent Communication
- Task Prioritization
- Customer Service
- Payment Processing Knowledge
- Explaining Products and Services
- POS System Operation
- Upselling
- Empathy and Compassion
References
- Ericca Williams, (901) 331-8226
- Shaelynn Whitley, (909) 708-3092
- Jaida Braxton (323) 745-4156
Timeline
Front Desk Agent
Soleil Management LLC
06.2022 - Current
Call Center Agent
Leaf Home Safety Solutions
01.2022 - 06.2022
Store Associate
Five Below
12.2021 - 12.2021
Crew Member
The Hunger Games: The Exhibition
04.2021 - 09.2021
High School Diploma -
Colony High School
Associate of Science - Nursing
College of Southern Nevada
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