Jael Gagliano
Miami Beach,FL
Summary
Experienced healthcare professional with a strong background in clinical and administrative duties. Demonstrated expertise in patient care, medical procedures, and electronic health records. Committed to fostering a collaborative team environment and adapting to evolving healthcare practices. Known for delivering high-quality results and maintaining reliability in fast-paced settings. Skilled at effectively supporting medical staff and ensuring optimal care for patients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
AHF
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant
Susan Lurie, MD
11.2022 - 04.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Medical Assistant
Mount Sinai Medical Center - Florida
06.2022 - 10.2022
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Medical Assistant
Care 365
12.2021 - 05.2022
- Urgent Care
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Phlebotomist
Centers Laboratory
06.2019 - 01.2021
- Traveling to private and assisted living patients, verifying their personal information, finding the right veins needed for venipuncture, drawing blood using sterilized needles, and vials; labeling samples correctly, sending samples for testing, answering patient's questions, keeping accurate records on tests and fluid specimen, adhering to all relevant health and safety standards
- Strong skill in performing hard stick draws
- Perform COVID-19 blood nasal/throat swab, antibodies, collect urine specimens
Medical Assistant/Phlebotomist
Crystal Run Healthcare
09.2017 - 06.2019
- Company Overview: Neurology|Oncology|Hematology|Primary Care|Cardiology
- Obtain patients medical history and vital signs and record data in EHR and communicating patient concerns with physician
- Draw blood and collect patient specimens, adhering to proper specimen handling and preparation standards to guarantee quality and accurate laboratory results
- Scanning and faxing patients records
- Cleaned and prepared exam rooms
- Keeping up with exam room inventory
- Scheduling follow up appointments
Cashier/Customer Service
ShopRite Supermarkets
06.2013 - 09.2017
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
Cashier/Customer Service
McDonald's
09.2011 - 06.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Medical Assistant|Phlebotomy -
Rockland BOCES
Nyack, NY05.2016
Regents Diploma -
Spring Valley High School
Spring Valley, NY06.2014
Skills
- Trilingual
- Effective listener and communicator
- EMR
- Microsoft Word
- CPR
Customer Service
- EHR
- Insurance Verification
- Medical terminology
- Direct patient care
- Clinical documentation
- Patient-focused care
Certification
- Medical Assistant
- Basic Life Support
Personal Information
Authorized to work in the US for any employer.
Languages
French
Haitian Creole
Timeline
Medical Assistant
AHF
07.2023 - Current
Medical Assistant
Susan Lurie, MD
11.2022 - 04.2023
Medical Assistant
Mount Sinai Medical Center - Florida
06.2022 - 10.2022
Medical Assistant
Care 365
12.2021 - 05.2022
Phlebotomist
Centers Laboratory
06.2019 - 01.2021
Medical Assistant/Phlebotomist
Crystal Run Healthcare
09.2017 - 06.2019
Cashier/Customer Service
ShopRite Supermarkets
06.2013 - 09.2017
Cashier/Customer Service
McDonald's
09.2011 - 06.2013
Regents Diploma -
Spring Valley High School
Medical Assistant|Phlebotomy -
Rockland BOCES