Summary
Overview
Work History
Education
Volunteer Experience
Timeline
Generic

JAELA N. SMITH

Atlanta,GA

Summary

I am a results-driven individual I have transitioned from an X-ray technician to a treatment coordinator in under six months. I demonstrate the ability to learn quickly and adapt to new roles, including front desk responsibilities. Extensive cross-training experience has contributed to my well-rounded skill set in dental operations.

Overview

7
7
years of professional experience

Work History

Dental Front Desk Receptionist

Dentistry For Children At Weston
Sandy Springs, GA
06.2024 - Current
  • Greeted visitors and clients with professionalism and warmth.
  • Managed multi-line phone system to direct calls efficiently.
  • Scheduled appointments and maintained calendar for office staff.
  • Assisted with administrative tasks, including filing and data entry.
  • Handled customer inquiries with patience and clarity.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Responded to inquiries and room requests made online, by phone, and via email.

Dental Treatment Coordinator

Dentistry for Children
Sandy Springs, GA
06.2024 - Current
  • Communicated treatment plans and financial options to parents and patients clearly.
  • Assisted dental team with patient intake and maintained accurate medical records.
  • Developed strong relationships with families to ensure a positive experience at the practice.
  • Collaborated with dental staff to streamline workflow and enhance patient satisfaction.
  • Attended meetings regularly with other team members to discuss cases and new developments in dental care technology.
  • Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
  • Created and maintained patient records, including insurance information, medical histories, and x-ray results.
  • Assisted in the coordination of dental treatment plans for patients.
  • Participated in training sessions conducted by dentists on new procedures or technologies used in providing treatment.
  • Worked closely with dental hygienists to ensure proper services were provided to each patient.
  • Reviewed patient charts before each visit to ensure accuracy of documentation.
  • Ensured compliance of HIPAA regulations within the office environment.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Dental X-Ray Technician

Dentistry For Children At Weston
Sandy Springs, Georgia
06.2024 - Current
  • Operated X-ray equipment for pediatric dental imaging procedures.
  • Ensured patient comfort and safety during imaging sessions.
  • Collaborated with dentists to interpret X-ray results accurately.
  • Maintained X-ray machines and ensured proper functioning.
  • Educated patients and parents on X-ray processes and procedures.
  • Adhered to safety protocols and radiation protection standards consistently.
  • Documented patient records and imaging results accurately in system.
  • Reviewed patient medical history prior to performing imaging procedure.
  • Explained the procedure to patients and answered any questions they may have had.
  • Prepared exam rooms by stocking supplies, cleaning surfaces and positioning equipment properly for efficient workflow.
  • Provided quality control checks on equipment before each use.
  • Ensured proper sterilization of instruments between uses.
  • Adhered to safety standards when dealing with radiation and hazardous materials.

Package Handler - Warehouse

FedEx Ground
Ellenwood, GA
06.2020 - 10.2023
  • Sorted packages for efficient distribution to various delivery routes.
  • Operated conveyor systems to move packages through sorting areas.
  • Collaborated with team members to meet daily package handling goals.
  • Maintained cleanliness and organization in the warehouse environment.
  • Loaded and unloaded trucks safely using proper lifting techniques.
  • Followed safety protocols to ensure a secure workplace for all employees.
  • Assisted in loading delivery trucks with prepared packages.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.

Rides Team Member

Six Flags over Georgia
Austell, GA
09.2018 - 11.2018
  • Controlled the crowd inside and outside for the ride.
  • Communicating and keeping customers happy and updated.
  • Provided excellent customer service to guests throughout the amusement park.
  • Assisted in maintaining cleanliness and organization in assigned areas.
  • Collaborated with team members to ensure smooth ride operations.
  • Followed safety protocols to ensure guest and employee well-being.
  • Resolved guest inquiries and concerns promptly and professionally.
  • Maintained a clean and organized work area throughout shift.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to maximize productivity and efficiency.

Education

Animal Science

Florida Agricultural & Mechanical University
Tallahassee, FL
01.2023

Westlake High School
Atlanta, GA
01.2019

Volunteer Experience

Habitat for Humanity, Provided a women’s group home with essential items, Provided daycare for underprivileged children, Read and played with underprivileged children, Served as mentor at Westlake Magnet Freshman Bootcamp

Timeline

Dental Front Desk Receptionist

Dentistry For Children At Weston
06.2024 - Current

Dental Treatment Coordinator

Dentistry for Children
06.2024 - Current

Dental X-Ray Technician

Dentistry For Children At Weston
06.2024 - Current

Package Handler - Warehouse

FedEx Ground
06.2020 - 10.2023

Rides Team Member

Six Flags over Georgia
09.2018 - 11.2018

Animal Science

Florida Agricultural & Mechanical University

Westlake High School

Similar Profiles

CREATE PROFILE
JAELA N. SMITH