Hi, I’m
Jaeleigh Black
Administrative Assistant
Houma,LA
Summary
Highly motivated Administrative Assistant with 1 full year of experience in the busy insurance industry. Specialties include multitasking, organization, and problem-solving.
Overview
1
year of professional experience
Work History
State FarmHouma, LA
Administrative Assistant
06.2023 - Current
Job overview
- Welcomed 20-30 guest per shift and directed them to their destination based on agent availability/appointment times
- Collected multiple payments per day
- Managed 4 phone lines with 40+ calls a day with clients, and staff, transferring calls to correct department
- Maintained organized and clean work space
- Provided excellent customer service with a helpful and friendly attitude
- Coordinated pick up and delivery of mail
- Managed day to day front desk operations for a busy insurance agency
- Maintained files and records
- Managed billing questions and concerns for customers
- Researched billing errors while contacting correct department to get issues fixed in a timely manner
- Scheduled appointments based on both party's availability
- Assisted insurance agents with everyday tasks, forms, paperwork, and emails
- Followed up with 30-40 customers per day to insure payments were made in a timely manner
- Followed up with multiple claims departments to insure claim was being handled correctly in a timely manner
- Uploaded multiple files daily onto policies and claims
- Offered additional policies to customers based on their needs and preferences
- Maintained over 100 system generated task daily
Education
South Terrebonne High School
High school diploma
05.2023
Skills
- Multitasking
- Microsoft Word
- Microsoft Outlook
- Customer service
- Problem solving
- Time management
- Organizational skills
- Mail handling
- Appointment Scheduling
- Filing
- Office experience
Timeline
Administrative Assistant
State Farm
06.2023 - Current
South Terrebonne High School
High school diploma