Jaelen Hickman
Naperville,IL
Summary
Results-driven professional experienced in managing sales operations and fostering strong client relationships. Adept at electrical troubleshooting and data analysis, committed to leveraging technical communication skills to improve team performance and exceed company goals.
Overview
3
3
years of professional experience
Work History
Sales Representative Manager
Family First Life
Naperville, Illinois
06.2025 - Current
- Managed daily operations of sales team to achieve company goals.
- Coordinated sales meetings to discuss strategy and share best practices.
- Collaborated with marketing team to align promotional efforts with sales goals.
- Managed client contracts ensuring compliance with terms of agreement.
- Recruited, trained, coached, mentored, and evaluated new staff members in order to ensure the highest level of customer service was provided at all times.
- Resolved conflicts between customers and company representatives.
Sales Associate
Menards
Montgomery, Illinois
03.2024 - 06.2025
- Assisted customers in locating products and provided tailored recommendations to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Accurately processed sales transactions through point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained store organization by restocking shelves and strategically arranging displays to attract customer attention.
- Worked with team members to enhance customer service experiences by sharing best practices and providing support.
Education
Some College (No Degree) - Electrical Engineering
South College
Knoxville, TN08-2026
Skills
- Customer relationship management
- Team management
- Sales forecasting
- Project management
- Strategic planning
- Market analysis
- Data analysis
- Conflict resolution
- Technical communication
- Motivational skills
- Positive and upbeat
- Client relationship management
Timeline
Sales Representative Manager
Family First Life
06.2025 - Current
Sales Associate
Menards
03.2024 - 06.2025
Some College (No Degree) - Electrical Engineering
South College