Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Fel Jay Sevillano

Newhall,CA

Summary

Results-driven sales and customer service specialist with expertise in relationship building and problem resolution. Proven track record in enhancing customer satisfaction and driving sales growth. Adept at using CRM software to streamline processes and improve service efficiency.

Overview

3
3
years of professional experience

Work History

Sales Representative Manager

HDW Doors
Van Nuys, CA
08.2023 - 03.2025
  • Strengthened relationships with key clients, leading to increased business opportunities.
  • Successfully resolved customer complaints, improving customer satisfaction scores.
  • Implemented follow-up procedures that enhanced customer retention.

Customer Service Sales Representative

Luxe Iron Doors
Van Nuys, CA
06.2022 - 08.2023
  • Efficiently processed orders and requests, ensuring timely service delivery.
  • Utilized CRM software to track customer interactions and optimize support.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.

Education

High School Diploma -

North Hollywood High School
North Hollywood
06-2015

Some College (No Degree) - Licensed Vocational Nurse

Concorde Career College
North Hollywood

Skills

  • Customer Relationship Management
  • Sales Strategy Development
  • Bilingual Communication
  • Problem Solving
  • Conflict Resolution

Languages

Tagalog
Native/ Bilingual
English
Full Professional

References

References available upon request.

Timeline

Sales Representative Manager

HDW Doors
08.2023 - 03.2025

Customer Service Sales Representative

Luxe Iron Doors
06.2022 - 08.2023

High School Diploma -

North Hollywood High School

Some College (No Degree) - Licensed Vocational Nurse

Concorde Career College

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Fel Jay Sevillano