Jaeliah Martinez
Cranford,NJ
Summary
Personable and dedicated customer service representative with extensive experience in customer service. Motivated to maintain customer satisfaction and contribute to company success. Eager to learn and adapts very easily and quickly to new environments. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, going the extra mile to provide a positive experience for the customer, and eager to learn.
Overview
5
5
years of professional experience
Work History
Manager
Vinnys pizza and pasta
Cranford, New Jersey
09.2022 - Current
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Also register experience, Shift leader, trained staff members, book keeping.
- Customer support, inventory
- Handling discrepancies with customers
- Waitressing as well
Host
The Cheesecake Factory
Edison, New Jersey
03.2023 - 12.2023
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Hostess
Sales Associate
Dunkin' Donuts
Kenilworth, New Jersey
01.2020 - 10.2021
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Associate of Science - Criminalistics And Criminal Science
Union County College
Cranford, NJ05-2025
High School Diploma -
Cranford High School
Cranford, NJ06-2022
Skills
- Staff Development
- Workforce Management
- Strategic Planning
- Sales management
- Schedule Preparation
- Staff Training and Development
- Team Leadership
- Salesforce Management
- Verbal and written communication
- Time Management
- Complex Problem-Solving
- Sales Techniques
- Staff Management
Timeline
Host
The Cheesecake Factory
03.2023 - 12.2023
Manager
Vinnys pizza and pasta
09.2022 - Current
Sales Associate
Dunkin' Donuts
01.2020 - 10.2021
Associate of Science - Criminalistics And Criminal Science
Union County College
High School Diploma -
Cranford High School