JAELYN AYALA
Summary
Known for strong interpersonal skills, attention to detail, and a team-oriented mindset developed through active participation in campus organizations. Eager to bring a positive attitude, reliability, and a strong work ethic to a fast-paced, customer-focused environment.
Overview
7
7
years of professional experience
Work History
Parking Valet Cashier
SP Plus Corporation
Manhattan
07.2025 - Current
- Coordinated daily operations to maintain efficient flow of vehicles, maximizing service speed.
- Trained new team members on parking protocols and customer service standards, enhancing team performance.
- Implemented safety measures for vehicle handling, reducing the risk of damage or accidents.
- Collaborated with management to develop strategies for improving guest experience and operational efficiency.
- Resolved customer complaints effectively, maintaining a positive reputation for service excellence in facility operations.
- Answered guest's questions about property amenities and services.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
Babysitter/Nanny
Bronx
07.2019 - Current
- Taught children to organize toys, wash hands, and share by leading by example.
- Encouraged open communication and provided positive feedback to build long-lasting, professional relationships with families and children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- To maintain extracurricular routines, children walked to various activities such as dance, football, and basketball practice almost daily.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading germs.
- Prepared healthy, age-appropriate snacks and meals.
Academic Enrichment Coach
New York Edge
New York
07.2023 - 06.2025
- Crafted structured educational content to support diverse student needs from kindergarten to eighth grade.
- Helped children transition smoothly into after-school activities.
- Performed daily health checks to ensure the children were in good health before entrusting me with their care.
- Supported activity specialist in executing simple tasks such as stretching, dancing, and exercising.
- Collaborated with educators to integrate academic support within enrichment activities.
Cashier
McDonald's
Gainesville
10.2021 - 01.2022
- Collaborated with kitchen and drive-thru teams to ensure smooth workflow and timely service during peak hours.
- Provided fast, friendly, and accurate customer service in a high-volume, fast-paced restaurant environment.
- Handled customer concerns and complaints professionally, offering quick resolutions to ensure satisfaction.
- Took and assembled customer orders efficiently, including handling special requests and dietary accommodations.
Cashier
20/20 Deli
Bronx
01.2020 - 03.2020
- Resolved transaction-related issues to maintain customer satisfaction.
- Enhanced ability to manage customer disputes effectively.
- Achieved and surpassed productivity benchmarks each day.
- Delivered exceptional service tailored to customer needs.
Education
Nursing - Human Services
Monroe University
The BronxHuman Services -
Lincoln University of PA
Lincoln University, PASkills
- Organizational skills
- Communication skills
- Team management
- Cashiering
- Customer service
- Mentoring
- Behavior management
- Classroom management
- Customer service and support
- Patience and composure
- Teaching & tutoring
- Child care
- Efficient work ethic
Awards
- Before being transferred to homeschooling, I was on the Principal's Honor Roll.
- I was also on A/B Honor Roll for years.
- I just recently earned a 'Most Improved Resident' award for my residence hall.
Timeline
Parking Valet Cashier
SP Plus Corporation
07.2025 - Current
Academic Enrichment Coach
New York Edge
07.2023 - 06.2025
Cashier
McDonald's
10.2021 - 01.2022
Cashier
20/20 Deli
01.2020 - 03.2020
Babysitter/Nanny
07.2019 - Current
Nursing - Human Services
Monroe University
Human Services -
Lincoln University of PA