Jaelyn Handy
Lawrenceville,GA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Director of Retail Sales
The Inspiration Co.
Buford, GA
01.2024 - Current
- Developed and implemented successful sales strategies to increase retail store revenue.
- Created detailed reports of store performance metrics for senior management review.
- Managed the recruitment, training, and development of sales staff.
- Established key performance indicators to measure success in achieving goals.
- Conducted weekly team meetings with sales staff to discuss objectives and progress towards targets.
- Collaborated with marketing teams on promotional activities to drive customer traffic and sales volume.
- Identified areas for process optimization within the store operations team.
- Implemented new processes to improve operational efficiency across all stores.
- Resolved customer complaints in a timely manner while maintaining a high level of satisfaction.
- Provided guidance to store managers on day-to-day operations issues.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Resolved customer complaints regarding sales and service.
Style Consultant
Target
West Bloomfield, MI
08.2019 - 03.2020
- Provided personal styling advice to clients based on their individual needs and preferences.
- Developed style solutions for clients, including color palettes, outfit ideas, and accessory selections.
- Assisted with the selection of clothing items in store or online.
- Identified potential customer service issues before they arise and provided solutions to ensure client satisfaction.
- Maintained a high level of professionalism while interacting with customers in person or over the phone.
- Managed inventory levels at store locations ensuring sufficient stock is available at all times.
- Greeted clients warmly and analyzed fashion needs and desires while identifying products for consideration.
Education
Gwinnett Technical College
Lawrenceville, GASkills
- Training and mentoring
- Sales analysis
- Employee retention
- Store operations
- Customer service
- Scheduling employees
- Employee performance management
- Driven work ethic
- Sales team leadership
- Upselling strategies
Timeline
Director of Retail Sales
The Inspiration Co.
01.2024 - Current
Style Consultant
Target
08.2019 - 03.2020
Gwinnett Technical College
Similar Profiles
Trinity HarlingTrinity Harling
Sales Associate at The Inspiration Co.Sales Associate at The Inspiration Co.
Mia ThompsonMia Thompson
Direct Support Worker at Inspiration house care providersDirect Support Worker at Inspiration house care providers
Nancy CalbiNancy Calbi
Sales Associate at Red Rose Inspiration for AnimalsSales Associate at Red Rose Inspiration for Animals
Jon HarrisJon Harris
Training Specialist at Department Of DefenceTraining Specialist at Department Of Defence
Charles RobinsonCharles Robinson
Business Mobility Account Executive at AT&TBusiness Mobility Account Executive at AT&T