Jaelyn Harris
Southfield,Michigan
Summary
Dependable worker with knowledge of customer service, data entry, insurance verification, billing, records management and more. Highly organized, honest, reliable, self-motivated team player, with excellent communication and interpersonal skills. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Committed to providing the highest quality service and creating a positive customer experience.
Overview
10
10
years of professional experience
Work History
Esthetician
Jae Esthetics LLC
Southfield, MI
01.2019 - Current
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Greeted clients upon arrival to spa and provided information about services offered.
- Educated clients on proper skin care techniques according to individual needs.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Ensured compliance with state regulations related to sanitation and health standards.
- Built positive client relationships and guided clients through treatments.
INSURANCE BILLING SPECIALIST
HENRY FORD HEALTH SYSTEM
Detroit, Michigan
03.2019 - 03.2024
- Review EOBs for accuracy before posting payments into the system
- Developing strong relationships with payers to ensure timely reimbursement of claims
- Responding promptly to patient inquiries about their bills including providing estimates of expected costs prior to services rendered
- Assisting patients with understanding their health plan benefits and coverage details
- Maintain accurate records of all correspondence related to claim denials or appeals
- Managed patient account information to ensure accuracy and compliance with HIPAA regulations
OFFICE MANAGER'S ASSISTANT
VILLA AT THE PARK NURSING CARE FACILITY
Highland Park, MI
02.2018 - 12.2019
- Communicated with health professionals and other third-party sources
- Organized and filed records for the facility, including financing details, such as patient and resident billing
- Created schedules for and delegated tasks to a select group of staff members
- Trained staff for their roles within the facility and ensured the proper execution of roles
- Developed and implemented policies by creating standards of procedures (SOPs) to guide optimal facility operations
CUSTOMER SERVICE REPRESENTATIVE
TRINITY HEALTH
Farmington Hills, MI
01.2018 - 03.2019
- Resolved customer complaints promptly and efficiently
- Performed data entry tasks accurately and in a timely manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Provided exceptional customer service to ensure customer satisfaction
- Tracked all incoming calls and emails from customers using appropriate software applications
FRONT DESK RECEPTIONIST
AESTHETIC DENTAL CLINIQUE
Southfield, Michigan
01.2017 - 02.2018
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Updated client contact information regularly in order to keep accurate records of communications sent out
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
OFFICE ADMINISTRATOR
THE WELLNESS PLAN CENTER
Detroit, MI
08.2014 - 01.2017
- Produced reports related to human resources activities such as hiring metrics, turnover rates and performance reviews
- Prepared presentations using Microsoft Office applications such as Word, Excel and PowerPoint
- Answered phones professionally while providing accurate information about company services
- Organized meetings, conferences, travel arrangements and other events as required
- Reviewed incoming correspondence and emails for appropriate action or routing to the appropriate personnel
Education
NURSING -
WAYNE STATE UNIVERSITY
Detroit, MI, US05.2026
HIGH SCHOOL DIPLOMA -
SOUTHFIELD HIGH SCHOOL
Southfield, Michigan06.2024
Skills
- Medical Billing
- Insurance Verification
- Administrative Support
- Data entry proficiency
- HIPAA understanding
- Payment Processing
- Insurance Billing
- Account updating
- Inbound and Outbound Calling
- Appointment Scheduling
- Typing proficiency
- Great with EPIC software
- CRM Software
- Collections processing
- Insurance company knowledgeable
References
- Jeramecka Harris, HR Director, Detroit Academy Of Arts And Science, (313) 408-1545, Jeharris@daask12.com
- Shaquita Pye, Registered Nurse
- Mentor, Villa At The Park Nursing Care, (313) 433-4142, Shaquitah30@yahoo.com
Timeline
INSURANCE BILLING SPECIALIST
HENRY FORD HEALTH SYSTEM
03.2019 - 03.2024
Esthetician
Jae Esthetics LLC
01.2019 - Current
OFFICE MANAGER'S ASSISTANT
VILLA AT THE PARK NURSING CARE FACILITY
02.2018 - 12.2019
CUSTOMER SERVICE REPRESENTATIVE
TRINITY HEALTH
01.2018 - 03.2019
FRONT DESK RECEPTIONIST
AESTHETIC DENTAL CLINIQUE
01.2017 - 02.2018
OFFICE ADMINISTRATOR
THE WELLNESS PLAN CENTER
08.2014 - 01.2017
NURSING -
WAYNE STATE UNIVERSITY
HIGH SCHOOL DIPLOMA -
SOUTHFIELD HIGH SCHOOL
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