Jaelyn Steeby-Thomas
Houston,TX
Summary
Detail-oriented and customer-focused professional with strong communication, organizational, and administrative skills. Experienced in providing professional customer service, handling high-volume interactions, maintaining accurate information, processing transactions, and resolving concerns in fast-paced environments. Comfortable learning new computer systems and maintaining confidentiality. Seeking to bring strong interpersonal skills, attention to detail, and customer-first approach to any position.
Overview
8
8
years of professional experience
Work History
Coordinating Manager
Silver Rain LLC
Houston, TX
05.2022 - 05.2026
- Coordinated staff schedules, workloads, and task deadlines to optimize team performance.
- Oversaw documentation and reporting processes, ensuring accurate record-keeping for compliance.
- Facilitated communication between departments to ensure information flow.
Front Desk Assistant
North Central Missouri College
Trenton, MO
08.2020 - 05.2021
- Greeted students and visitors to foster a welcoming environment at the college.
- Directed phone calls to appropriate departments and resolved inquiries to enhance communication flow.
- Processed student registrations and payments while maintaining accurate records and files to support administrative efficiency.
- Scheduled appointments for faculty and staff, optimizing calendar management processes.
Administrative Assistant
Community Services
Maryville, Missouri
08.2019 - 05.2020
- Streamlined filing systems for physical and electronic documents, enhancing accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Managed incoming calls, efficiently directing callers to appropriate departments or employees to improve response times.
- Updated and maintained data in spreadsheets using Microsoft Excel, ensuring information was accurate and easily accessible.
Front Desk Coordinator
Stacy Multipurpose Center
Princeton, MO
03.2018 - 08.2019
- Greeted visitors and clients, fostering a positive first impression.
- Managed incoming calls, efficiently directing them to appropriate staff.
- Assisted clients with inquiries, providing accurate information about services and programs.
- Processed client registration forms and maintained accurate records.
Education
Associate of Science -
North Central Missouri College
Trenton, MO05-2021
Some College (No Degree) -
Arizona State University
Tempe, AZ09-2026
Some College (No Degree) - Biology
Northwest Missouri State University
Maryville, MOSkills
- Coordinate staff schedules
- Team coordination
- Workflow optimization
- Record management
- Data entry
- Appointment scheduling
- Communication facilitation
- Customer service
Timeline
Coordinating Manager
Silver Rain LLC
05.2022 - 05.2026
Front Desk Assistant
North Central Missouri College
08.2020 - 05.2021
Administrative Assistant
Community Services
08.2019 - 05.2020
Front Desk Coordinator
Stacy Multipurpose Center
03.2018 - 08.2019
Associate of Science -
North Central Missouri College
Some College (No Degree) -
Arizona State University
Some College (No Degree) - Biology
Northwest Missouri State University