Jaelyn Wiley
Winchester,VA
Summary
Motivated and personable professional with hands-on experience in both customer service and skincare. Skilled in building strong client relationships, multitasking in fast-paced environments, and delivering high-quality service with attention to detail. Proven ability to advance guest satisfaction, whether providing personalized esthetic treatments, or efficient, friendly table service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
IHOP
Winchester, VA
11.2022 - Current
- Delivered exceptional customer service in a fast-paced, high-volume restaurant.
- Accurately took customer orders, managed special requests, and ensured the timely delivery of food and beverages.
- Maintained extensive knowledge of menu items, specials, ingredients, and allergy concerns to provide informed recommendations.
- Operated the POS system efficiently to process orders, payments, and tips.
- Resolved customer complaints professionally and quickly to ensure satisfaction and repeat business.
- Collaborated with restaurant staff to ensure seamless service and a positive guest experience.
- Maintained clean and organized dining areas in accordance with health and safety standards.
- Handled up to 35 tables per shift in a fast-paced environment while maintaining a friendly and professional demeanor.
Waitress/Host
IHOP
Winchester, VA
09.2020 - 11.2022
- Greeted and seated guests promptly, managing reservations and walk-ins to minimize wait times, and ensure smooth front-of-house operations.
- Monitored dining room flow and waitlist to optimize seating efficiency during peak hours.
- Managed guest complaints or concerns with empathy and professionalism, leading to positive outcomes and return customers.
- Maintained cleanliness and organization of dining and host areas according to health and safety regulations.
- I assisted in training new front-of-house staff on restaurant procedures, service standards, and customer interaction.
- Communicated effectively with the kitchen and remaining restaurant staff to ensure guest satisfaction and timely service.
- Used the POS system to process dine-in and to-go orders, payments, and handling the phone.
- Delivered excellent table service by taking accurate orders, answering menu questions, and ensuring timely food and beverage delivery.
- Handled up to 35 tables per shift in a fast-paced environment while maintaining a friendly and professional demeanor.
Education
Basic Esthetician License - Esthetics
Beautywiz School And Spa LLC
Winchester VA 02-2025
High School Diploma -
Green Spring Home Academy
Winchester VA 09-2022
Skills
- Exceptional interpersonal skills
- Strong verbal communication
- Conflict resolution and complaint handling
- efficient in fast-paced environments
- managing multiple tasks/clients
- prioritizing tasks under pressure
- Punctual and reliable
- Skincare analysis and facial treatments
- waxing and hair removal techniques
- sanitation and hygiene compliance
- Work well independently and with a team
- Flexible and adaptable to shift needs
- client focused mindset
- Friendly and positive attitude
- Upselling and product recommendation
Certification
- Licensed basic Esthetician
Languages
English
Professional
References
References available upon request.
Timeline
Waitress
IHOP
11.2022 - Current
Waitress/Host
IHOP
09.2020 - 11.2022
Basic Esthetician License - Esthetics
Beautywiz School And Spa LLC
High School Diploma -
Green Spring Home Academy
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