Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaelynn Smith-Ravazee

Park Forest,Illinois

Summary

Experienced in data analysis, statistical modeling, and business intelligence tools. Utilize analytical skills to identify trends and provide actionable insights that support business decisions. Possess knowledge of data visualization techniques and effective communication to ensure clear presentation of complex information to stakeholders.

Overview

8
8
years of professional experience

Work History

Admission Analyst

Governor State University
06.2023 - Current
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Processed foreign and domestic transcripts
  • Admitted undergrad and graduate students
  • Handled inquiries from advisors, and current and prospective students
  • Performed multiple duties during campus open houses

Customer Service Manager

Jewels Osco
07.2017 - 02.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Delivery Driver

K&k Delivery's
11.2019 - 02.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

High School Diploma -

Rich East High School
Park Forest, IL
05-2017

Skills

  • Microsoft office
  • Analytical thinking
  • MS Excel
  • Time management
  • Team collaboration and leadership
  • Attention to detail
  • Documentation and reporting
  • Excel proficiency
  • Information gathering
  • Critical thinking
  • Excellent communication

Timeline

Admission Analyst

Governor State University
06.2023 - Current

Delivery Driver

K&k Delivery's
11.2019 - 02.2020

Customer Service Manager

Jewels Osco
07.2017 - 02.2023

High School Diploma -

Rich East High School

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