Jaesha Morley
Summary
Energetic hospitality professional with can-do attitude and strong desire to work with public. With over 9 years experience in Customer Service in high-traffic environment. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities.
Overview
7
7
years of professional experience
Work History
Operations Manager
Courtyard Marriott
10.2022 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Record revenue for accounting daily
- Record invoices for accounting
- Follow up on all complaints from GSS, third parties reservation, and valet.
- Inspect rooms and follow up on work orders
- Make schedules for employees weekly
- Submit payroll every 2 weeks
- Managed employee reviews, training, schedules
- Offer leadership strategies to boost scores
Front Desk Supervisor
Hyatt Place Tampa Westshore
05.2022 - 10.2022
- Managed food services sales, costs, and budget administration to keep operations in line with financial services
- Trained front-of-house staff on restaurant policies and procedures, guest services techniques and communication skills promote positive experiences.
- Oversaw food preparations, products, productions and presentation according to quality standards.
- Planned and managed menus for weekly, offerings and special events
- Managed new staff on correct procedures, compliance requirements and performance strategies
- Worked with maintenance, housekeeping to grant guest needs
- interviews applicants, recommended individuals for hiring evaluated staff performance
Guest Service Agent
Fairfield Inn Marriott
08.2021 - 04.2022
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Prepared weekly employee work schedules for team members.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Streamlined check-in process to decrease wait times and increase customer satisfaction
Night Auditor
Residence Inn Marriott
06.2021 - 04.2022
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Student Tour Guide
Saint Thomas University
08.2017 - 05.2021
- Supported campus events to increase student engagement and promote campus-wide initiatives.
- Promoted campus awareness of activities and engagement opportunities with email distribution, and social media promotion.
- Hosted campus parties and other social activities to share information with students and generate interest in school.
- Organized private and public events on campus for college community.
- Designed fundraising opportunities and created program budget to manage costs.
Customer Service Office Staff
Publix Super Markets
03.2019 - 04.2021
- Provided primary customer support to internal and external customers.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Sold lottery tickets and fish and game licenses.
- Counted money in drawers at beginning and end of each shift.
- Set up new sales displays each week.
Store Associate
Forever 21
06.2017 - 01.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
BBA - Health Science
St. Thomas University
Miami Gardens 05.2021
Skills
- Personal Initiative
- Team Collaboration
- Courteous and Professional
- Positive Attitude and Energetic
- Multitasking and Prioritization
- Reliable and Punctual
- Customer Service-Oriented
- Verbal and Written Communication
- M3 proficient
Timeline
Operations Manager
Courtyard Marriott
10.2022 - Current
Front Desk Supervisor
Hyatt Place Tampa Westshore
05.2022 - 10.2022
Guest Service Agent
Fairfield Inn Marriott
08.2021 - 04.2022
Night Auditor
Residence Inn Marriott
06.2021 - 04.2022
Customer Service Office Staff
Publix Super Markets
03.2019 - 04.2021
Student Tour Guide
Saint Thomas University
08.2017 - 05.2021
Store Associate
Forever 21
06.2017 - 01.2019
BBA - Health Science
St. Thomas University
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