Jafar Almukdadi
Marina,United States
Summary
Well-qualified HR professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, clients, and team members to further organizational goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Human Resources Manager
Stanford University
2024.03 - Current
- Collaborate with management and HR to understand organizational needs, participate in planning, and promote best practices.
- Support organizational and behavioral change strategies, including participation in design and development discussions.
- Handle basic employee relations issues, provide coaching, and escalate complex matters to senior HR for resolution.
- Assist in talent management, oversee performance appraisals, administer salary programs, and ensure compliance with HR policies and guidelines.
Senior Administrative Assistant
Community Hospital Of The Monterey Peninsula
2022.09 - 2024.02
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Simplified expense reporting procedures for employees with a user-friendly template that increased compliance rates for reimbursement requests.
Customer Experience Manager
The Home Depot Inc
2018.03 - 2022.09
- Customer Service & Experience: Drive associate engagement and customer service excellence by leading with best practices, coaching on customer interactions, and ensuring prompt resolution of customer concerns. Monitor customer flow and uphold service standards.
- People Management: Provide in-the-moment coaching, partner with management on performance conversations, and recognize associates for meeting expectations. Conduct safety walks, review productivity tasks, and participate in talent planning and hiring processes.
- Safety Compliance: Ensure adherence to safety procedures, including hazmat guidelines and proper PPE use. Educate associates on safe practices, correct unsafe conditions, and recognize safe behaviors.
- Shared Manager Responsibilities: Lead store meetings, communicate priorities, and oversee daily operations, including tasking, equipment maintenance, and event planning. Collaborate with management to ensure store readiness and address any issues promptly.
Service Manager
Navy Exchange Service Center
2015.01 - 2018.03
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
Education
Master of Science - Human Resources Management
University of Southern California
Los Angeles, CA 2001.05 -
Bachelor of Arts - Collaborative Health And Human Services
California State University - Monterey Bay
Seaside, CA 2001.05 -
Associate of Science - Business Administration And Management
Monterey Peninsula College
Monterey, CA 2001.05 -
Skills
Staff Management
Legal Compliance
Dispute Mediation
Employee Relations
Policy Enforcement
Labor Relations
Affiliations
- Inducted Member of the National Honor Society of Leadership and Success
Certification
SHRM-SCP - SHRM Senior Certified Professional
Timeline
SHRM-SCP - SHRM Senior Certified Professional
2024-05
Human Resources Manager
Stanford University
2024.03 - Current
Senior Administrative Assistant
Community Hospital Of The Monterey Peninsula
2022.09 - 2024.02
Customer Experience Manager
The Home Depot Inc
2018.03 - 2022.09
Service Manager
Navy Exchange Service Center
2015.01 - 2018.03
Master of Science - Human Resources Management
University of Southern California
2001.05 -
Bachelor of Arts - Collaborative Health And Human Services
California State University - Monterey Bay
2001.05 -
Associate of Science - Business Administration And Management
Monterey Peninsula College
2001.05 -