Summary
Overview
Work History
Education
Skills
References
Timeline
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Jaggar Kotche

City Of Saint Charles ,MO

Summary

Proven Patient Care Representative with a track record of enhancing patient satisfaction at Rehab Medical by streamlining appointment scheduling and efficiently managing inquiries. Skilled in patient education and relationship building, demonstrated ability to multitask and maintain quality assurance. Achieved significant improvements in patient experience through strategic planning and effective communication.

Overview

3
3
years of professional experience

Work History

Patient Care Representative

Rehab Medical
02.2024 - Current
  • Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.
  • Built strong relationships with patients and their families, fostering trust and confidence in the care provided by our company.
  • Support three separate sales representatives and their respective territories, handling all of their patient care needs.

Plumbing Sales Associate

Menards
06.2023 - 02.2024
  • Conducted routine store maintenance tasks such as cleaning, organizing shelves, and conducting inventory checks, ensuring optimal presentation of products at all times.
  • Maintained up-to-date knowledge on industry trends and competitor activity, informing sales strategies and keeping store offerings relevant.
  • Assisted customers in selecting the right tools and materials for their projects, ensuring successful completion of various tasks.
  • Supported colleagues during busy periods by stepping into various roles as needed, ensuring smooth operations across the entire store.

Medical Assistant

Orthopedic Sports Medicine Center
05.2023 - 09.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.

Sales Associate

OSL Wireless
05.2021 - 08.2021
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Science - Exercise Science

Southwest Baptist University
Bolivar, MO
05.2023

Skills

  • Organizational Skills
  • Multitasking ability
  • Patient-focused care
  • Patient Education
  • Relationship Building
  • Medical Terminology
  • Patient Management
  • Strategic Planning
  • Insurance Coverage Verification
  • Quality Assurance

References

References

Emily Schilligo- Rehab Medical Sales Branch Manager (314-920-3522) eschilligo@rehabmedical.com

Jason Neu- Rehab Medical Regional Sales Manager (317-430-9048) jneu@rehabmedical.com

Peter Wilkens- Abbvie Oncology Account Executive (314-841-5868)

Alex Edelam- Athletic Trainer OSMC (785-285-1086)

Timeline

Patient Care Representative

Rehab Medical
02.2024 - Current

Plumbing Sales Associate

Menards
06.2023 - 02.2024

Medical Assistant

Orthopedic Sports Medicine Center
05.2023 - 09.2023

Sales Associate

OSL Wireless
05.2021 - 08.2021

Bachelor of Science - Exercise Science

Southwest Baptist University

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Jaggar Kotche