Jagger Knighton
Pequannock Township,NJ
Summary
Serviced-focused General Manager dedicated to delivering exceptional customer experiences to promote loyalty, and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Demonstrates exceptional interpersonal communication strengths and training abilities.
Overview
3
3
years of professional experience
Work History
Dual General Manager
Bubbakoos Burritos
08.2023 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Oversaw hiring, training, and development of over 30 team members, creating a strong workforce dedicated to achieving company goals.
General Manager
Bubbakoo's Burritos
05.2022 - 08.2023
- Recruited, hired, and trained 20+ initial personnel, working to establish high service standards to sustain and enhance business
- Developed and maintained courteous and effective working relationships.
- Managed purchasing, sales, marketing and customer feedback efficiently.
Assistant General Manager
Bubbakoo's Burritos
05.2021 - 05.2022
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in recruiting, hiring and training of over 20 team members.
Crew Member
Bubbakoo's Burritos
10.2020 - 05.2021
Education
High School Diploma -
Pequannock Township High School
Pompton Plains, NJ06.2022
Skills
- Exceptional interpersonal communication
- Staff Training and Development
- Performance Tracking and Evaluation
- Managing Operations and Efficiency
Accomplishments
- Ensured the success of several grand openings, taking the lead in staffing, training and operations.
- Sustained and enhanced consistent sales throughout the first two years in business.
- Created a remarkable working environment allowing a 90% employee retention rate during first year of business.
- Assisted in training other franchise General Managers.
- Supervised 2 teams of 30 total staff members.
Timeline
Dual General Manager
Bubbakoos Burritos
08.2023 - Current
General Manager
Bubbakoo's Burritos
05.2022 - 08.2023
Assistant General Manager
Bubbakoo's Burritos
05.2021 - 05.2022
Crew Member
Bubbakoo's Burritos
10.2020 - 05.2021
High School Diploma -
Pequannock Township High School
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