Summary
Overview
Work History
Education
Skills
Timeline
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Jagnes Pokoe

Philadelphia,PA

Summary

Versatile and results-oriented professional with experience at Taco Bell and Premier Personal Care, and my own business, Jag’s Beauty Bar excelling in customer service and adaptability. Demonstrated ability to resolve problems efficiently, enhancing customer satisfaction and patient quality of life. Skilled in CRM software and team collaboration, with a proven track record of handling high-volume tasks with attention to detail. Proven ability to manage multiple tasks in fast-paced environments while ensuring customer satisfaction and care. Eager to apply critical thinking, communication, and organizational skills in a new role.

Overview

6
6
years of professional experience

Work History

Hair Stylist

Jag’s Beauty Bar
09.2022 - 02.2025
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Counted and documented opening and closing cash amounts daily.

Customer Service Associate

Taco Bell
12.2018 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.

Home Health Aide

Premier Personal Care
02.2020 - 03.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.

Education

High School Diploma -

School Lane Charter School- Ib Campus
Bensalem, PA

Business Analytics

Northampton Community College
Bethlehem, PA

Skills

  • Customer service
  • Multitasking
  • Problem resolution
  • Team collaboration
  • Product and service solutions
  • Software CRM system proficiency
  • Data entry
  • Customer data confidentiality
  • Organizational skills
  • Attention to detail
  • Adaptability

Timeline

Hair Stylist

Jag’s Beauty Bar
09.2022 - 02.2025

Home Health Aide

Premier Personal Care
02.2020 - 03.2022

Customer Service Associate

Taco Bell
12.2018 - 07.2022

High School Diploma -

School Lane Charter School- Ib Campus

Business Analytics

Northampton Community College

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Jagnes Pokoe