Jahaida Hernandez
Jersey City,NJ
Summary
Results-driven Office Manager and Licensed Insurance Agent with over 12 years of experience supporting high-volume insurance and government operations. Proven ability to drive sales growth, improve operational efficiency, ensure regulatory compliance, and deliver exceptional customer service. Bilingual professional recognized for leadership, relationship building, and cross-functional collaboration.
Strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager / Licensed Insurance Agent
State Farm
Jersey City, NJ
01.2013 - Current
- Manage daily office operations supporting sales, service, and administrative functions
- Generate and convert leads while meeting or exceeding sales objectives
- Provide accurate policy guidance and ensure compliance with state regulations
- Build long-term client relationships to increase retention and referrals
- Developed office procedures, streamlining communication channels between teams and clients.
- Trained and mentored junior staff, fostering a collaborative and productive work environment.
- Implemented process improvements, enhancing operational efficiency across various departments.
- Coordinated schedules and meetings, optimizing time management for executives and team members.
Executive Assistant
City of Jersey City – Mayor’s Action Bureau
Jersey City
01.2006 - 01.2012
- - Monitored office workflow and ensured timely resolution of constituent requests
- - Provided resources, services, and information to residents
- - Supported administrative reporting and daily operations
- Liaised with internal teams and external partners to facilitate communication and project alignment.
- Mentored junior administrative staff, promoting skill development and teamwork within the office.
Education
Bachelor of Arts - Communications
William Paterson University
Skills
- Office & Operations Management
- Insurance Sales (Auto, Home, Life)
- Client Relationship Management (CRM)
- Regulatory Compliance
- Staff Training & Performance Oversight
- Customer Service Excellence
- Conflict Resolution
- Microsoft Office Suite
Certification
New Jersey State Licensed Insurance Agent
Languages
Spanish | English
Timeline
Office Manager / Licensed Insurance Agent
State Farm
01.2013 - Current
Executive Assistant
City of Jersey City – Mayor’s Action Bureau
01.2006 - 01.2012
Bachelor of Arts - Communications
William Paterson University