Hi, I’m
Jahailah Graham
Albuquerque,NM
People living deeply have no fear of death.
AnaÏs Nin
Summary
Research assistant with 3 years experience. Demonstrated leadership skills and resourcefulness in previous proles. Highly self- motivated and able to work independently. Strong background in research methodologies and data analysis. Committed to producing high quality results and contributing to the success of research projects.
Overview
8
years of professional experience
Work History
Goldschmitt And AssociatesRemote
Business Support Specialist
01.2022 - Current
Job overview
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Performed troubleshooting steps to diagnose and resolve system issues quickly.
- Regularly updated customer service database to reflect new information including address changes and contact details.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Smiths Food And DrugAlbuquerque, NM
Lead Customer Service Manager
03.2020 - 09.2021
Job overview
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Longhorn SteakhouseAlbuquerque, NM
Server
07.2015 - 09.2021
Job overview
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
CASAAAlbuquerque, NM
Student Research Assistant
05.2017 - 05.2020
Job overview
- Conducted literature reviews to support project needs.
- Compiled data from various sources for analysis.
- Prepared reports summarizing research findings.
- Conducted interviews with participants in field studies.
- Proofread documents before submission to supervisors or external organizations.
- Collaborated with colleagues on various aspects of a research project.
- Conducted surveys, interviews and experimental research to facilitate data analysis.
- Drafted manuscripts for publication in academic journals.
Education
University of New MexicoAlbuquerque, NM
Bachelor of Arts from Psychology, Philosophy, Business
12.2019
Skills
- Data Analysis
- Research Paper Writing
- Data Collection
- Conducting Surveys
- Clinical Research
- Motivational Interviewing
- Research and Publication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Timeline
Business Support Specialist
Goldschmitt And Associates
01.2022 - Current
Lead Customer Service Manager
Smiths Food And Drug
03.2020 - 09.2021
Student Research Assistant
CASAA
05.2017 - 05.2020
Server
Longhorn Steakhouse
07.2015 - 09.2021
University of New Mexico
Bachelor of Arts from Psychology, Philosophy, Business
References
References available upon request.