Jahaira Villalva
Hialeah,FLORIDA
Summary
Customer-oriented with over 8 years of experience in customer service. Hardworking with excellent telephone and email skills. Works to answer all guests questions via in person, phone or email to reach positive outcomes.
Overview
8
8
years of professional experience
Work History
Reservation Agent
Miami Lakes Hotel
11.2022 - Current
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided high level of customer service to each person by engaging customer and using active listening.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Processed customer invoices.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Site Director
Creative Learning And Play (CL&P)
05.2018 - 06.2022
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Answered phones quickly, addressing questions, taking messages and forwarding calls.
- Maintained compliance with state regulations and accreditation standards through diligent record-keeping and documentation practices.
- Maintained camper files, properly storing and maintaining personal information.
- Recorded attendance and contacted parents regarding absent campers.
- Collected weekly payments
Cashier
Publix
06.2016 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Science - Psychology
Miami Dade College
07.2019
High School Diploma -
City of Hialeah Educational Academy
Hialeah, FL06.2017
Skills
- Bilingual (English and Spanish)
- Phone and Email Etiquette
- Customer Engagement
- Work Ethic and Integrity
Timeline
Reservation Agent
Miami Lakes Hotel
11.2022 - Current
Site Director
Creative Learning And Play (CL&P)
05.2018 - 06.2022
Cashier
Publix
06.2016 - 04.2018
Associate of Science - Psychology
Miami Dade College
High School Diploma -
City of Hialeah Educational Academy
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