Summary
Overview
Work History
Education
Skills
Timeline
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Jahaira Villalva

Hialeah,FLORIDA

Summary

Customer-oriented with over 8 years of experience in customer service. Hardworking with excellent telephone and email skills. Works to answer all guests questions via in person, phone or email to reach positive outcomes.

Overview

8
8
years of professional experience

Work History

Reservation Agent

Miami Lakes Hotel
11.2022 - Current
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Provided high level of customer service to each person by engaging customer and using active listening.
  • Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
  • Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
  • Processed customer invoices.
  • Provided follow through on all calls with confirmations and dissemination of requested information.

Site Director

Creative Learning And Play (CL&P)
05.2018 - 06.2022
  • Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
  • Answered phones quickly, addressing questions, taking messages and forwarding calls.
  • Maintained compliance with state regulations and accreditation standards through diligent record-keeping and documentation practices.
  • Maintained camper files, properly storing and maintaining personal information.
  • Recorded attendance and contacted parents regarding absent campers.
  • Collected weekly payments

Cashier

Publix
06.2016 - 04.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Associate of Science - Psychology

Miami Dade College
07.2019

High School Diploma -

City of Hialeah Educational Academy
Hialeah, FL
06.2017

Skills

  • Bilingual (English and Spanish)
  • Phone and Email Etiquette
  • Customer Engagement
  • Work Ethic and Integrity

Timeline

Reservation Agent

Miami Lakes Hotel
11.2022 - Current

Site Director

Creative Learning And Play (CL&P)
05.2018 - 06.2022

Cashier

Publix
06.2016 - 04.2018

Associate of Science - Psychology

Miami Dade College

High School Diploma -

City of Hialeah Educational Academy

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