JA'HALEN NORRIS
Summary
Sales and Business Development Professional with experience managing customer relationships, growing revenue, educating stakeholders, and influencing purchasing decisions. Generated $639,000+ in business revenue while building long-term client partnerships and delivering exceptional customer experiences. Seeking to leverage consultative selling, territory management, and relationship building skills in sales or remote.
Overview
11
11
years of professional experience
Work History
Founder | Business Development & Operations Direct
Trained To Go Productions LLC
10.2018 - Current
- Generated $639,000+ in cumulative business revenue.
- Grew business operations from startup to a 12- 16 vehicle fleet through strategic planning, customer acquisition, and operational execution.
- Managed client accounts, negotiated agreements, and expanded customer relationships through solution based selling.
- Developed and managed a growing client portfolio through consultative selling, strategic prospecting, and relationship management, resulting in repeat business and referral growth.
- Leveraged customer and market data to optimize pricing strategy.
Independent Transportation & Customer Experience Specialist
Uber & Lyft
01.2019 - 01.2026
- Maintained outstanding customer satisfaction across 41,000+ interactions
- Utilized customer feedback and route analytics to maximize efficiency and service quality.
Business, Marketing, Finance & Entrepreneurship Teacher
Lamar HS
01.2025 - 01.2026
- Taught 298 students across business and entrepreneurship courses.
- Achieved a 99.3% pass rate and 88% classroom average.
- Led business plan development and entrepreneurship simulations.
Recruiting Coordinator & Assistant Football Coach
St. Augustine HS
01.2018 - 12.2021
- Built relationships with prospective student athletes and families.
- Conducted outreach to prospective recruits. Influenced decision making through consultative conversations.
- Coordinated multiple stakeholders throughout the recruiting process.
Behavior Intervention Specialist
Chula Vista HS
01.2018 - 01.2019
- Supported students through behavioral intervention and progress tracking and develop IEP's.
Special Education Paraprofessional
DeSoto ISD
01.2017 - 01.2018
- Provided individualized academic and behavioral support.
- Organized classroom resources to enhance student engagement.
- Supported students with disabilities in daily classroom activities.
Commercial Account Manager
Pep Boys
01.2016 - 01.2017
- Managed a territory of 20 commercial accounts, identifying growth opportunities, strengthening customer relationships, and increasing account retention.
- Increased customer loyalty through consultative account management.
- Collaborated with business owners to recommend products that improved operational efficiency.
- Consistently exceeded customer expectations through proactive service and relationship development.
Sports Management Assistant
Avant Garde Management Group
06.2015 - 01.2016
- Facilitated communication with professional athletes to enhance brand marketing.
Education
Bachelor of Arts - Interdisciplinary Studies
Houston Christian University
HoustonAssociate of Arts - Communication
Fort Scott Community College
Kansas City, KSSkills
- Territory Management
- Account Management
- Business Development
- Consultative Selling
- Relationship Building
- Customer Retention
- Strategic Prospecting
- Contract Negotiation
Timeline
Business, Marketing, Finance & Entrepreneurship Teacher
Lamar HS
01.2025 - 01.2026
Independent Transportation & Customer Experience Specialist
Uber & Lyft
01.2019 - 01.2026
Founder | Business Development & Operations Direct
Trained To Go Productions LLC
10.2018 - Current
Recruiting Coordinator & Assistant Football Coach
St. Augustine HS
01.2018 - 12.2021
Behavior Intervention Specialist
Chula Vista HS
01.2018 - 01.2019
Special Education Paraprofessional
DeSoto ISD
01.2017 - 01.2018
Commercial Account Manager
Pep Boys
01.2016 - 01.2017
Sports Management Assistant
Avant Garde Management Group
06.2015 - 01.2016
Bachelor of Arts - Interdisciplinary Studies
Houston Christian University
Associate of Arts - Communication
Fort Scott Community College